I purchased an Asus A501 ROG Pelta headset in Türkiye via the incehesap.com website within the “Unleash Your Limit” camp...aign and have still not received the cashback payment I am entitled to. My cashback claim was approved, and according to the campaign terms I should receive 2,036 TRY, but despite
On 22 June 2026 I purchased an Asus Zenbook Duo UX8406CA-QL309W laptop from the Vatan Bilgisayar store in Kuşadası, payi...ng a total of 84,599 TL. When buying the device, I clearly stated that I specifically wanted a laptop with a screen refresh rate above 100 Hz. Despite this explicit request, the st
On 04/15/2026, I purchased an Asus Prime A520M motherboard through İncehesap. About 10 days after receiving the product,... on 04/25/2026, the motherboard malfunctioned. I first called İncehesap customer service, and they directed me to Asus technical service. I contacted Asus, and after a lot of back-
My Asus ROG Strix G16 G614JU-N3110 (S/N: R7NRKD021402296), which I purchased in 2023, shut down suddenly during normal u...se, despite there being no impact, liquid contact, or user error involved. When I checked the device, I noticed clearly visible burn marks on the motherboard in the left fan area (
About 1.5 years ago, I purchased an Asus TUF Gaming A16 Advantage Edition laptop, and I had been experiencing issues lik...e blue screens, random resets, and FPS drops since the very first day. Since I knew the repair process would be difficult, I kept using the device as long as it got the job done, w
Chronic Asus Laptop Power Button Failure: In June 2024, I purchased an Asus TUF Gaming A15 FA507NU laptop from Vatan Bil...gisayar in Izmir. I used the device primarily for graphic design work, and used it quite rarely and carefully at that. Despite this, while the warranty period was still active, the
I purchased an Asus TUF A15 FA507NVR laptop about 11–12 months ago through the İncehesap website while I was in Bayburt,... paying $943. After using the device normally for the first few months, I started experiencing serious quality problems. The laptop overheats excessively, and I feel like it's buil
"I thank the Asus US team and Mr. Erol from Penta service for their help. They quickly resolved my refund issue, which had lasted 1.5 years, sent a better high‑end keyboard, and made me happy. Thank you very much."
I purchased an Asus ROG Azoth keyboard from an Asus-authorized online deale...r about one and a half years ago. Despite having a service report, I have n
I purchased an Asus VG27AQ5A monitor in Turkey on November 14, 2025, and from the very first day of use I have been expe...riencing random screen blackout issues on the desktop when the monitor is connected via DisplayPort 1.4. The screen suddenly goes black and then comes back, which seriously disrupt
I am using an Asus GA403 HX370 ROG laptop, and for about one week, I have been experiencing serious stability problems. ...While using Photoshop or DaVinci, I frequently get Photoshop GPU errors, and then the system crashes with BSOD errors such as ACPI_BIOS_ERROR and VIDEO_TDR_FAILURE. These crashes h
I have had to send my Asus ROG Strix G614JI laptop in for warranty service three times in about four months, and none of... my issues have been fully resolved. I purchased the product from the Teknorya store at Teknosa. First, on September 3, 2025, I sent it in due to a processor overheating problem,
On December 29, 2025, I purchased an Asus ROG Strix SCAR G635LX-RW141W Gaming Laptop from Vatan Bilgisayar, paying a ver...y high price. I chose this high-end computer because I trusted the brand and the model, but from the very beginning, the graphics card driver has not been functioning properly. Sin
While using my Asus ROG Strix G614JV laptop, I started experiencing sudden black screen issues at random times, and shor...tly afterward, white pixels began appearing in the corners of the screen. This problem has been ongoing for approximately 10–15 days. As soon as I noticed the issue, I sent the dev
I am experiencing a severe and disturbing light leakage problem on the IPS display of my Asus ROG Strix G18 gaming lapto...p. I purchased the device via Trendyol through GPN Teknoloji, and I noticed this issue within the first month after purchase. On dark scenes and dim backgrounds, certain areas of t
I purchased an ASUS TUF 16 Gaming laptop approximately three weeks ago. After a short period of use, the screen suddenly... went black and stopped functioning. I then sent the device to ASUS using their contracted courier, DHL, together with its original box and invoice. A few days later, ASUS contacte
On October 20, we delivered our brand-new Asus notebook, which was under warranty, to the Asus Infocom service center in... Istanbul for an SSD upgrade. The service did not return the original SSD that was inside the computer and later claimed that it was lost during their relocation process. Despite c
About 15 days after purchasing the Asus 27" TUF Gaming VG279QL3A monitor from Vatan Computer for ₺7,300, I started exper...iencing dead pixels and screen darkening issues. I contacted Vatan Computer, and they submitted a replacement request to Asus. However, Asus rejected the request. The product was r
I own an ASUS monitor. One night, after a power outage or voltage fluctuation, I noticed damage on the screen. I believe... it was caused by a short circuit. As a result, six pixels appeared damaged—three on the left and three on the right, positioned side by side. Just above those pixels, there was a
I purchased an Asus TUF VG249Q 23.8-inch monitor on May 12, 2023, and shortly after the two-year legal warranty expired,... it began displaying miscolored pixel lines at the top of the screen. This issue occurred without any physical damage or user error, which makes it even more frustrating. I had pre
I purchased the Asus G513QM HQ358T Gaming laptop (Serial No: M8NRKD038902339) in 2022, expecting high quality and long-t...erm performance. I specifically chose Asus, paying a significant amount, because I trusted the brand for professional design work. Unfortunately, from the day I bought it, it has b
I purchased an Asus Vivobook with 8GB RAM, 512GB SSD, and a 15.6-inch screen, expecting reliable performance—especially ...when it came to battery life. Unfortunately, the battery is nowhere near what was advertised or expected from a laptop in this range. When fully charged at 100%, the battery initi
I’m extremely disappointed with my Asus monitor and the lack of support I've received. The screen suddenly started showi...ng faded, dull, and lifeless colors, which was never the case before. This issue appeared out of nowhere, and I took multiple steps to troubleshoot it myself—I changed the cable, r
I bought an Asus VivoBook laptop last year. From the very first days, I started experiencing freezing and lagging issues.... The battery would drain very quickly. Sometimes it would shut down on its own and wouldn’t turn back on for 2–3 days without any reason. After the last shutdown, it never turned
ASUS Disappointment! This is NOT Customer Service! I purchased a device on August 20, 2024, and had to send it to servic...e on March 10, 2025, due to a keyboard issue. They replaced the keyboard, but the very next day, the same problem occurred again! However, they refused to replace the device, claim
