I purchased an ASUS TUF 16 Gaming laptop approximately three weeks ago. After a short period of use, the screen suddenly went black and stopped functioning. I then sent the device to ASUS using their contracted courier, DHL, together with its original box and invoice. A few days later, ASUS contacte...
On October 20, we delivered our brand-new Asus notebook, which was under warranty, to the Asus Infocom service center in Istanbul for an SSD upgrade. The service did not return the original SSD that was inside the computer and later claimed that it was lost during their relocation process. Despite c...
About 15 days after purchasing the Asus 27" TUF Gaming VG279QL3A monitor from Vatan Computer for ₺7,300, I started experiencing dead pixels and screen darkening issues. I contacted Vatan Computer, and they submitted a replacement request to Asus. However, Asus rejected the request. The product was r...
I own an ASUS monitor. One night, after a power outage or voltage fluctuation, I noticed damage on the screen. I believe it was caused by a short circuit. As a result, six pixels appeared damaged—three on the left and three on the right, positioned side by side. Just above those pixels, there was a ...
I purchased an Asus TUF VG249Q 23.8-inch monitor on May 12, 2023, and shortly after the two-year legal warranty expired, it began displaying miscolored pixel lines at the top of the screen. This issue occurred without any physical damage or user error, which makes it even more frustrating. I had pre...
I purchased the Asus G513QM HQ358T Gaming laptop (Serial No: M8NRKD038902339) in 2022, expecting high quality and long-term performance. I specifically chose Asus, paying a significant amount, because I trusted the brand for professional design work. Unfortunately, from the day I bought it, it has b...
I purchased an Asus Vivobook with 8GB RAM, 512GB SSD, and a 15.6-inch screen, expecting reliable performance—especially when it came to battery life. Unfortunately, the battery is nowhere near what was advertised or expected from a laptop in this range. When fully charged at 100%, the battery initi...
I’m extremely disappointed with my Asus monitor and the lack of support I've received. The screen suddenly started showing faded, dull, and lifeless colors, which was never the case before. This issue appeared out of nowhere, and I took multiple steps to troubleshoot it myself—I changed the cable, r...
I bought an Asus VivoBook laptop last year. From the very first days, I started experiencing freezing and lagging issues. The battery would drain very quickly. Sometimes it would shut down on its own and wouldn’t turn back on for 2–3 days without any reason. After the last shutdown, it never turned ...
ASUS Disappointment! This is NOT Customer Service! I purchased a device on August 20, 2024, and had to send it to service on March 10, 2025, due to a keyboard issue. They replaced the keyboard, but the very next day, the same problem occurred again! However, they refused to replace the device, claim...
My product, the Asus Rog Strix G16JUU, encountered a light leakage issue two months ago. I arranged for a courier through UPS Turkey on Monday and delivered the device to the Asus service on Thursday for technical maintenance and keyboard cleaning. Although I expected a thorough inspection and solut...
The battery of my Asus laptop, which I purchased 5.5 years ago, stopped holding a charge. I wanted to replace the battery at the service center for a fee, but they said it was not possible. Since the product is over five years old, they claimed they could no longer provide service. I then tried to b...
Dear Asus Team, I am writing to express my disappointment with how my recent warranty claim for my All-in-One PC (model ASUS A5702WVARK, serial number SAPTCJ00H256426) was handled. After receiving the product and discovering significant damage to the screen upon first use, I promptly followed all ne...
I bought an Asus ROG Strix series monitor around five months back, drawn in by its impressive features such as the 380Hz IPS panel and outstanding display quality. I expected better quality from a premium product, so encountering issues this early is disappointing. Regrettably, after only five month...
I bought an Asus VivoBook 15 laptop from Amazon on December 7. After using it for a few days, I noticed it wouldn’t charge, so I opened a service request on December 12. After waiting four days for UPS to pick up the package, I contacted them and found out that Asus hadn’t notified the courier. Afte...
I purchased an Asus laptop on November 12, 2024, from a retailer and was initially pleased with my new device. However, within just a month, the touchpad started malfunctioning. The cursor moves on its own almost every minute, making tasks like watching videos very frustrating. I hoped the issue wou...
The repair service of Asus really let me down and it was super frustrating. I checked the website, but there were no updates on my repair status. I ended up having to call customer service 4 to 5 times just to get a simple answer that my product was still being tested. So, just under a day later, I ...
Ever since I bought the Asus VivoBook, it’s been impossible to use. The computer feels like it’s second-hand or even fourth-hand. But I bought it brand new. There’s a wind-like noise when charging and during normal use, the battery drains quickly, and it has trouble connecting to the internet. The ₺...
Approximately 10 months ago, I purchased an Asus ROG Strix G17PV model laptop. From the very first day, it would freeze while in sleep mode, and the fans would run at full speed, reaching high temperatures. Since I use the laptop for work, I didn't want to send it for warranty service, so I replaced...
I purchased the Asus ROG Strix GO 2.4 wireless headset around 6-7 months ago. After 3-4 months of use, I started experiencing charging issues. As soon as I disconnect it from charging, it immediately gives a low battery warning, and this problem persists. Essentially, I cannot use a wireless headset...
I purchased the Asus ROG Strix GO 2.4 wireless headset around 6-7 months ago. After 3-4 months of use, I started experiencing charging issues. As soon as I disconnect it from charging, it immediately gives a low battery warning, and this problem persists. Essentially, I cannot use a wireless headset...
On July 30, I ordered a refurbished Asus Rog Strix g713rw-kh095 from idefix under the order number IDE66a8b0bcccd67. The product, delivered by the Lugo store, arrived in good shape, and I began using it immediately. However, when I attempted to register the product for warranty through MyAsus and up...
I purchased an Asus ROG Flow Z13 last year, and within a year, I've had to send it in for service twice due to the same issue. The device's keyboard detaches to function as a tablet, but the connection points between the device and the keyboard have become oxidized due to excessive heat. The first t...
This is the third time I am sending my laptop for service. My laptop's serial number is R8NRKD03796633E. Since I bought it, there has been a constant problem and I am really fed up. This time, while working normally, it suddenly freezes and gives a blue screen stop code error. It tells me to wait, b...
