I purchased an Asus ROG Azoth keyboard from an Asus-authorized online dealer about one and a half years ago. Despite having a service report, I have not been able to receive a refund for 1.5 years. The company from which I bought the product has gone bankrupt, and because of this I was directed to A...
I purchased an Asus VG27AQ5A monitor in Turkey on November 14, 2025, and from the very first day of use I have been experiencing random screen blackout issues on the desktop when the monitor is connected via DisplayPort 1.4. The screen suddenly goes black and then comes back, which seriously disrupt...
I am using an Asus GA403 HX370 ROG laptop, and for about one week, I have been experiencing serious stability problems. While using Photoshop or DaVinci, I frequently get Photoshop GPU errors, and then the system crashes with BSOD errors such as ACPI_BIOS_ERROR and VIDEO_TDR_FAILURE. These crashes h...
I have had to send my Asus ROG Strix G614JI laptop in for warranty service three times in about four months, and none of my issues have been fully resolved. I purchased the product from the Teknorya store at Teknosa. First, on September 3, 2025, I sent it in due to a processor overheating problem, ...
On December 29, 2025, I purchased an Asus ROG Strix SCAR G635LX-RW141W Gaming Laptop from Vatan Bilgisayar, paying a very high price. I chose this high-end computer because I trusted the brand and the model, but from the very beginning, the graphics card driver has not been functioning properly. Sin...
While using my Asus ROG Strix G614JV laptop, I started experiencing sudden black screen issues at random times, and shortly afterward, white pixels began appearing in the corners of the screen. This problem has been ongoing for approximately 10–15 days. As soon as I noticed the issue, I sent the dev...
I am experiencing a severe and disturbing light leakage problem on the IPS display of my Asus ROG Strix G18 gaming laptop. I purchased the device via Trendyol through GPN Teknoloji, and I noticed this issue within the first month after purchase. On dark scenes and dim backgrounds, certain areas of t...
I purchased an ASUS TUF 16 Gaming laptop approximately three weeks ago. After a short period of use, the screen suddenly went black and stopped functioning. I then sent the device to ASUS using their contracted courier, DHL, together with its original box and invoice. A few days later, ASUS contacte...
On October 20, we delivered our brand-new Asus notebook, which was under warranty, to the Asus Infocom service center in Istanbul for an SSD upgrade. The service did not return the original SSD that was inside the computer and later claimed that it was lost during their relocation process. Despite c...
About 15 days after purchasing the Asus 27" TUF Gaming VG279QL3A monitor from Vatan Computer for ₺7,300, I started experiencing dead pixels and screen darkening issues. I contacted Vatan Computer, and they submitted a replacement request to Asus. However, Asus rejected the request. The product was r...
I own an ASUS monitor. One night, after a power outage or voltage fluctuation, I noticed damage on the screen. I believe it was caused by a short circuit. As a result, six pixels appeared damaged—three on the left and three on the right, positioned side by side. Just above those pixels, there was a ...
I purchased an Asus TUF VG249Q 23.8-inch monitor on May 12, 2023, and shortly after the two-year legal warranty expired, it began displaying miscolored pixel lines at the top of the screen. This issue occurred without any physical damage or user error, which makes it even more frustrating. I had pre...
I purchased the Asus G513QM HQ358T Gaming laptop (Serial No: M8NRKD038902339) in 2022, expecting high quality and long-term performance. I specifically chose Asus, paying a significant amount, because I trusted the brand for professional design work. Unfortunately, from the day I bought it, it has b...
I purchased an Asus Vivobook with 8GB RAM, 512GB SSD, and a 15.6-inch screen, expecting reliable performance—especially when it came to battery life. Unfortunately, the battery is nowhere near what was advertised or expected from a laptop in this range. When fully charged at 100%, the battery initi...
I’m extremely disappointed with my Asus monitor and the lack of support I've received. The screen suddenly started showing faded, dull, and lifeless colors, which was never the case before. This issue appeared out of nowhere, and I took multiple steps to troubleshoot it myself—I changed the cable, r...
I bought an Asus VivoBook laptop last year. From the very first days, I started experiencing freezing and lagging issues. The battery would drain very quickly. Sometimes it would shut down on its own and wouldn’t turn back on for 2–3 days without any reason. After the last shutdown, it never turned ...
ASUS Disappointment! This is NOT Customer Service! I purchased a device on August 20, 2024, and had to send it to service on March 10, 2025, due to a keyboard issue. They replaced the keyboard, but the very next day, the same problem occurred again! However, they refused to replace the device, claim...
My product, the Asus Rog Strix G16JUU, encountered a light leakage issue two months ago. I arranged for a courier through UPS Turkey on Monday and delivered the device to the Asus service on Thursday for technical maintenance and keyboard cleaning. Although I expected a thorough inspection and solut...
The battery of my Asus laptop, which I purchased 5.5 years ago, stopped holding a charge. I wanted to replace the battery at the service center for a fee, but they said it was not possible. Since the product is over five years old, they claimed they could no longer provide service. I then tried to b...
Dear Asus Team, I am writing to express my disappointment with how my recent warranty claim for my All-in-One PC (model ASUS A5702WVARK, serial number SAPTCJ00H256426) was handled. After receiving the product and discovering significant damage to the screen upon first use, I promptly followed all ne...
I bought an Asus ROG Strix series monitor around five months back, drawn in by its impressive features such as the 380Hz IPS panel and outstanding display quality. I expected better quality from a premium product, so encountering issues this early is disappointing. Regrettably, after only five month...
I bought an Asus VivoBook 15 laptop from Amazon on December 7. After using it for a few days, I noticed it wouldn’t charge, so I opened a service request on December 12. After waiting four days for UPS to pick up the package, I contacted them and found out that Asus hadn’t notified the courier. Afte...
I purchased an Asus laptop on November 12, 2024, from a retailer and was initially pleased with my new device. However, within just a month, the touchpad started malfunctioning. The cursor moves on its own almost every minute, making tasks like watching videos very frustrating. I hoped the issue wou...
The repair service of Asus really let me down and it was super frustrating. I checked the website, but there were no updates on my repair status. I ended up having to call customer service 4 to 5 times just to get a simple answer that my product was still being tested. So, just under a day later, I ...
