UPS Said Recipient Was Unavailable Despite Me Being Home

For my order placed through Trendyol and shipped with UPS Türkiye, the delivery date for tracking number 1ZA292C76801425677 was shown as September 22. Although I was home all day on September 22, at around 4:00 PM I received an SMS from UPS stating, “The recipient could not be reached. The package will be sent out for delivery again tomorrow.”

I was at the address all day, so sending a message like this is completely inaccurate. If the delivery team was overwhelmed or unable to complete all deliveries, they could simply state that clearly and honestly, and I would understand. However, I do not think it is appropriate to make it appear that the recipient could not be reached without actually attempting delivery and effectively placing the blame on the customer.

I expect UPS Türkiye to investigate this inaccurate and misleading notification, warn the relevant delivery personnel, and ensure that customers are given clear and honest information in similar situations in the future.