I purchased a ticket for my pet through the extra services, but I need to find a soft case bag with dimensions of 23 cm height, 30 cm width, and 40 cm length. I contacted THY customer service, explaining that my flight is soon and that I couldn't find a bag that fits the specified dimensions exactly; the ones I found are off by 3-4 cm and are soft cases (images of the bags I found are attached). I asked if this would be a problem and what steps I should take.
Despite my detailed inquiry, I was redirected back to the extra services page without receiving a full answer to my questions. Additionally, I was informed that if the dimensions exceed the specified limits, my pet would have to travel in the cargo section. Given that you have all my information, including my PNR details and the ticket I purchased for my pet, I don't understand why my questions were not fully addressed.
I have requested assistance again through the feedback system. I am urgently awaiting a response from you here as well because my flight is approaching, and I need to secure the bag as soon as possible. I kindly request a response via phone or email regarding this matter.
I was entitled to carry a cabin-sized baggage for my international trip. After reviewing the dimensions listed on the THY website, I checked products with dimensions of 23x40x55 cm. I called customer service to confirm that the suitcase I wanted to buy had dimensions of 25x35x57 cm. The representati...
I purchased a THY ticket through the Etstur agency and called the customer representative to travel with my pet in the cabin. They told me that I couldn't make a reservation without knowing the dimensions of the pet carrier, so no action was taken. Two days before the flight, they called and said I ...
On February 26, 2024, I had a connecting flight from Antalya to Ankara and then to Kahramanmaraş. I bought a ticket for my cat a few days in advance, and the customer service representative on the phone confirmed that the carrier was suitable and the dimensions were acceptable. However, during the c...
I want to join the Istanbul-Warsaw flight with THY on 11.01.2023. My pet has all the necessary documents and needs to travel in the cargo section, not in the cabin. When I tried to check through various channels if my pet could be added by making a reservation without buying a ticket, they said they...
On February 24, 2024, I purchased a ticket but have been unable to make any changes to it. Since I will be traveling with my dog, I initially requested to have my dog travel with me in the cabin with an emotional support report. It took two weeks to get a response, and I was not informed. Later, I g...
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