Misled by Turkish Airlines on Pet Travel Policy: Requesting Urgent Ticket Refund

On September 9th at 21:17, I called the elite card call center of Turkish Airlines to inquire about pet availability for the Istanbul-Dubai flight on September 18th at 06:45. I was confirmed that there was availability for my pet. While booking the ticket through the app, I asked if I could add a pet through the app, as I had informed the call center agent. The agent assured me that I could add the pet by calling them, and there would be no issue.

Immediately after receiving confirmation of availability, I purchased my ticket and called the call center again at 21:26. This time, a new agent informed me that dogs are not accepted on Dubai flights, even in cargo. I asked them to check this information since availability had been confirmed just minutes earlier. After receiving a negative response, I called the call center again at 21:38 to speak with another agent, who created a record for me and asked me to call back in 1-2 hours for confirmation. I called back at 22:33 and was then told that my request was denied because there was already a cat on the flight. We checked other dates and found no availability. I was further informed that no pets are accepted in cargo on flights to Dubai.

I was misled about pet availability, leading me to purchase a ticket, and I am unable to get consistent information from Turkish Airlines. Transporting a pet involves coordinating many documents and is a race against time. Throughout this process, I have been misled and inconvenienced by Turkish Airlines. I urgently request a full, uninterrupted refund of my ticket.