Despite making a reservation with THY, days have passed and they still haven't sent an email to approve my pet. I wrote to their feedback channels, but they haven't provided any solution. They just send a message saying the issue can't be resolved through this channel and close the request. Closing the request doesn't mean the issue is resolved. All documents are complete. CDC approval for America is ready. But THY doesn't even respond to an email. The call center never provides a solution. I have paid the reservation fee 6 times and still haven't received an email. It's been 2 weeks. During this period, I spoke with 20 customer representatives. None of them seem to have any authority. What one says contradicts what the other says. Customers keep losing their reservation fees. Days have passed. What are we waiting for? We urgently expect a response from THY.
I made a reservation with THY customer service center with the information that I would be flying with my brother's pet (dog). I provided this information to them three times, and I was told that I could fly with the authorization my brother would give me. This was confirmed by different customer re...
I am writing regarding a 30-minute phone call with the call center on November 15, 2023. We tried to create a reservation for our service dog with Ms. Tugba for our Istanbul-America flight. We sent the necessary documents to [email protected] and [email protected]. Despite the incorrect information give...
I experienced a health issue before my THY flight. I have four medical reports regarding this. I went to the emergency room and received an injection for the pain. I had four flights within a week in Europe before this trip. Therefore, I couldn't attend the subsequent flights. I informed THY about t...
I'm unable to get a reservation approval for my pet from Turkish Airlines. I have repeatedly sent my dog's rabies titer test and vaccination records to the two email addresses they required, but we have received no response at all. Worse yet, our emails are being returned with a message that the rec...
On February 24, 2024, I purchased a ticket but have been unable to make any changes to it. Since I will be traveling with my dog, I initially requested to have my dog travel with me in the cabin with an emotional support report. It took two weeks to get a response, and I was not informed. Later, I g...
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