On 09.04.2024, I purchased a plane ticket for the Istanbul-Adana route, ticket number: 2352218271047. I reviewed the pet transportation rules and information about the carrying case. To avoid any issues, I bought a new soft carrier. The website stated that applications for pets could be made up to 24 hours before the flight. To ensure there were no problems, I called customer service two weeks before the flight to ask about my cat's weight and the carrier dimensions. I was told everything was suitable, but there was no approval for the cat on the flight, and I needed to speak with the ticket sales unit. I then went to the ticket sales office at Istanbul Airport, where I was again told there was no availability for my cat. When I asked for the reason, I was informed that the staff did not have access to this information and that I needed to apply to the G21 Pet acceptance section. When I went there, I was again told there was no availability for my cat. Now, based on the staff who cannot explain the reason, I am asking again why my cat is not accepted. My cat weighs 3.8 kilograms, is suitable for transportation, has all vaccinations, and is microchipped. I was given an unreasonable suggestion to bring my cat on the flight day, and it might be accepted. I was told the ticket could be canceled but with a fee deduction. It feels like I am being treated as if I committed a crime. With 9 days left until my flight, I still hope a solution can be found.
On February 26, 2024, I had a connecting flight from Antalya to Ankara and then to Kahramanmaraş. I bought a ticket for my cat a few days in advance, and the customer service representative on the phone confirmed that the carrier was suitable and the dimensions were acceptable. However, during the c...
On 23.09.2023, I purchased a ticket from Turkish Airlines. On 22.08.2023, I adopted a stray cat and on the day I adopted it, I had a chip implanted and got a rabies vaccination. Since the rabies vaccination had been done more than 30 days prior, it was accepted without any issues by Turkish Airli...
On December 15, 2023, I decided to travel with my pet on the Istanbul-Ankara flight. Before purchasing the ticket, I called customer service at least three times to confirm whether the standard cat carrier would be allowed on the plane and received approval. After obtaining the cat's ticket and appr...
On September 9th at 21:17, I called the elite card call center of Turkish Airlines to inquire about pet availability for the Istanbul-Dubai flight on September 18th at 06:45. I was confirmed that there was availability for my pet. While booking the ticket through the app, I asked if I could add a pe...
I had a ticket for the 05:45 Gaziantep-Dalaman flight. Despite including my pet in my ticket and having all vaccinations up to date, I was informed during check-in that my pet could not be accepted on the flight because its cage was not a hard cage. However, when I reviewed Turkish Airlines' Pet Tra...
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