I am A*** K****. On 05.04.2024, I landed at Istanbul Airport from Dalaman. I had my Sultan parrot with me. I had obtained a health certificate from the district agriculture office and bought a ticket for the flight. During my flight to Istanbul, my Sultan parrot traveled with me in the cabin. For the return flight to Dalaman on 11.04.2024 at 22:10, they did not allow my Sultan parrot in the cabin. Despite mentioning that it traveled this way on the way here, they ignored it. They insisted that the parrot should be in the baggage compartment with a cage. However, they eventually allowed the parrot in the cabin. Ten minutes before takeoff, they took me off the plane, stating that the "ventilation was not working" and they could not allow the parrot on the plane. Since there were no flights that evening, I had to wait at the airport until the morning. I will never choose this airline again. This was not fitting for such a big company.
I had a ticket for the 05:45 Gaziantep-Dalaman flight. Despite including my pet in my ticket and having all vaccinations up to date, I was informed during check-in that my pet could not be accepted on the flight because its cage was not a hard cage. However, when I reviewed Turkish Airlines' Pet Tra...
On March 4, 2025, I had a 04:45 Turkish Airlines flight from Istanbul to Nakhchivan. I had reserved space for my cat online and had previously obtained a veterinary certificate with a microchip from Ataşehir Municipality back in June 2024. Despite clearly stating that my documents were Azerbaijani a...
I want to share the severe and double hardship I experienced at the hands of Turkish Airlines. On June 20, 2024, I boarded flight TK0382 from Istanbul to Tbilisi at 13:30. After reaching Tbilisi, due to weather conditions, we landed at Trabzon Airport around 17:00. Up to this point, everything was ...
Turkish Airlines clearly does not know how to handle pet transportation! Despite their social media campaigns, the reality is far from what they promote. While flying my dog from Dubai to Istanbul: They canceled my dog’s reservation even after confirming and charging for it. No notification was pro...
Yesterday, I was scheduled to fly from Istanbul (IST) to Miami (MIA) with my cat. However, Turkish Airlines refused to allow my cat on the flight, despite U.S. regulations not requiring a Titration Test for entry. I had already confirmed this with a Turkish Airlines customer representative on more t...
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