I booked my ticket months in advance for my April 14th flight and made a reservation for my cat. Later, due to the separation of Ajet and THY, my flight was rescheduled by Ajet. They did not inform me that the pet reservation would be canceled when the time changed. I found out by chance and immediately tried to rebook through customer service. First, I called THY employees, and they told me they couldn't handle this process and directed me to call Ajet. When I called Ajet, they said THY should handle it. I called THY back, and they told me they couldn't view the process at that moment but I could do it during check-in three days before the flight. I waited as they said and took my cat out of town. When I called again at the appropriate time, they told me the reservation couldn't be made on that date and should have been done earlier. Their employees were the ones who told me to wait, and because of them, I couldn't bring my cat with me despite making the reservation first. Moreover, they didn't even refund the canceled reservation fee. I have never seen such nonsense in my life. Because of them, I have been separated from my cat for months. I do not plan to use this company again unless absolutely necessary.
Turkish Airlines and AnadoluJet separated without informing their passengers, causing significant inconvenience for us. They presented the change in our flight as a simple schedule adjustment, but it turns out the airline had changed, and we were not notified. I am particularly affected because my t...
THY caused me significant inconvenience by not allowing one of my pets on the plane, forcing me to pay an additional ₺1500 for the next flight. I had 5 cats in total: 4 kittens and their mother. The mother was microchipped, and I had obtained a veterinary approval certificate for the kittens. I spok...
A month ago, while traveling from Ankara to Cairo, my pet was unjustly and unlawfully denied during check-in. Despite showing all the necessary documents and proving the situation with evidence from the Ministry of Agriculture and Forestry and THY's own website, we couldn't convince the 'uninformed ...
I purchased a THY ticket through the Etstur agency and called the customer representative to travel with my pet in the cabin. They told me that I couldn't make a reservation without knowing the dimensions of the pet carrier, so no action was taken. Two days before the flight, they called and said I ...
On February 24, 2024, I purchased a ticket but have been unable to make any changes to it. Since I will be traveling with my dog, I initially requested to have my dog travel with me in the cabin with an emotional support report. It took two weeks to get a response, and I was not informed. Later, I g...
Comments