Turkish Airlines Gave Wrong Info About Pet Travel on Award Ticket

Before creating a ticket for my friend "S*** A***" (traveling with her pet), I called your customer service number 4440849 yesterday at 19:34 to confirm if a pet could be carried when booking an award ticket through the Elite unit. I was informed that it was possible (this can be verified through call recordings). Based on this information, I created an award ticket with the PNR code UBE6GA this afternoon. However, when I tried to add a pet through the additional services section, I discovered that this flight does not allow pets. I called Ms. G*** from the Elite unit again at 22:44 today to explain the situation and realized that when booking an award ticket, the pet service option does not appear in the additional services section. However, for tickets purchased with payment, the pet addition option is shown in the additional services. Since the pet tab was not visible while booking the award ticket, I could not verify whether the flight allowed pets. As a result, I booked the ticket and paid the tax with my credit card. Afterward, to try adding the pet, I selected a seat for ₺150 and paid for it. When I returned to the pet addition section, I discovered that the pet could not be added because another pet was already booked on that flight. As a result, ₺150 for canceling the award ticket, ₺150 for seat selection, and a total of ₺300 were wasted due to the incorrect information provided by your representative both on the application and via phone the previous day. I urge you to address this issue immediately and cover my financial loss. If not, I will escalate the matter to legal authorities. This is clearly a problem with Turkish Airlines' ticketing system, and it must be resolved to prevent such situations in the future. The issue can be verified through the call recordings.