On October 6, 2025, I placed an order on Trendyol (order no: 9805112457) to be delivered to my address. However, the delivery was not completed because the courier did not ring the bell and, despite knowing the door code, did not leave the package at my door. My phone was charging at the time, so I noticed the missed delivery about 15 minutes later. The next day, while waiting for a second delivery attempt, I saw in the system that my order had been marked as returned. When I contacted Trendyol customer service, I was told that due to high demand, a second delivery would take place, but the product was still returned, and I only received a refund for the item itself. I had used my last free shipping right with Trendyol Pass for this order, and now I must pay a ₺45 shipping fee to reorder the same product. As a result, I lost my shipping right, did not receive an important item, and was left inconvenienced. I expect Trendyol to restore my lost shipping right and resolve this issue. As a long-time Trendyol customer, this is the first time I’ve experienced such a problem, and I am waiting for a fair solution.
The order with delivery number 9028020236 (order no: 9654368518), which I placed on Thursday, December 5, still hasn't arrived. The order was supposed to arrive by Thursday, December 9 at the latest. It shows that the order was allegedly handed over to Yurtiçi Kargo, but for the last three days, it ...
I placed an order with Mila Giyim via Trendyol, order number 10692239423. My order was held in transit for three days and was automatically canceled today (November 19, 2025) without any notification. My package was supposed to be delivered to my address yet they claimed it could not be delivered, e...
Although I was at home, my order from Trendyol (order number 10386298718) was not delivered by PTT Kargo, and the system falsely marked it as “Recipient not at home.” No one rang my doorbell or called me. This situation causes both a loss of time and unnecessary frustration. I urgently needed the pr...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
I’m writing to express my frustration with how my recent Trendyol order (delivery code: 9607661227) was handled. The package, which was supposed to be delivered via Trendyol Express, successfully traveled all the way from Batman to Bayrampaşa, Istanbul. However, when it reached the final stage of de...
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