I purchased the Bestway Hydraforce SUP paddle board from the seller frocx on Trendyol with order number 10436783059. After receiving the product, my children used it briefly in the pool during the first use. On the second use, when we took it to the sea, the product burst at the seams. In total, we only used it twice, fully in line with the user manual and without any contact with sharp objects. Following the issue, I submitted a return request through Trendyol, marking it as a “defective product.” However, the seller rejected my request, claiming user error. Yet the product is still under warranty, and the 15-day return period had not expired. It is unacceptable for a product to malfunction in such a short time with so little use. I request both a refund and an exchange to resolve my grievance.
On Friday, June 7th, I purchased an 'Arora Felix Plus 3-Wheel Electric Moped' from the seller 'DOLUNAY45' through the Trendyol mobile app, with order number '9280895782'. When the moped was delivered, I removed the protective tapes and discovered that the front shock absorbers were bent. I immediate...
I've been running a store on Trendyol.com for about 3 years, backed by over a decade of industry experience. Throughout this time, I've never refused a reasonable customer request. You can verify this through my seller dashboard's return history. Recently, a customer returned a shipment, claiming t...
I ordered a Philips HD9243/90 air fryer with a 3000-piece capacity from Trendyol on October 2. I returned it immediately upon receipt without opening it. However, I encountered a major issue during the return process. Despite waiting around 10 days for the first return, I did not receive a refund, a...
The Volta SE-03 Electric Scooter Moped in Orange, which I purchased through Trendyol under order number 10147559019, has been defective since the day it was delivered. The product has been malfunctioning for seven months, and my issue has still not been resolved during this time. Although the produc...
Even though I am a Trendyol Elite customer, on November 18, I purchased an Ailipu induction cooker from a seller named Evkolik on Trendyol with delivery code 8964456391. Trusting Trendyol's customer protection policy, I did not check the seller's reviews. However, when the product arrived, I found i...
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