On September 7, I purchased a Hoover 123 model washing machine through Trendyol, sold by Media Markt. Although it was stated that my order would be delivered within 3 days, 9 days have passed and the product has still not arrived, causing me serious inconvenience. During this period, I repeatedly contacted Trendyol customer service, the seller Media Markt, the shipping company, and even the warehouse. However, despite all these attempts, I was only told to wait, without any solution or clear information provided. I was also informed that a return or cancellation could not be processed. My payment of ₺18,499 was taken, and the product was sold as brand new. I demand that the product be delivered urgently, that my grievance be resolved, and that additional compensation be paid for the delay.
I purchased an Arçelik 10120 M 1200 RPM 10 kg Washing Machine from Trendyol and successfully made the payment. I got a message saying 'We've received your order.' and they mentioned that the product will be shipped on January 30, 2024. Nevertheless, whenever I reviewed the order details, it consiste...
I ordered a mini washing machine from Trendyol, sold by Robo Türkiye. However, the product was defective. The button was sunken in and non-functional. I returned the product for a refund, but after making me wait 25 days, my request was denied with the claim that there was no manufacturing defect. (...
On August 27, 2025, I ordered a coat hanger through Trendyol for ₺149.99 (Order No: 10462187278, Delivery No: 9702815625), to be delivered to Düzce/Akçakoca. My product remained undelivered for 13 days, and when I contacted customer service, I was told a request had been placed for it. However, on S...
On October 18, 2025, I ordered a Regal 424 model dishwasher through Trendyol (Order No: 10606482425). I paid ₺12,023.83 in six installments by credit card. However, the product has still not been delivered to me. The shipping company returned the product, claiming it was “too loud to be carried upst...
I ordered a Philips HD9243/90 air fryer with a 3000-piece capacity from Trendyol on October 2. I returned it immediately upon receipt without opening it. However, I encountered a major issue during the return process. Despite waiting around 10 days for the first return, I did not receive a refund, a...
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