I purchased a Philips laser hair removal device through Trendyol for ₺13,000, and I still have the invoice. After using it without any issues for about five months, the device malfunctioned, so I contacted the authorized service center. Upon inspection, the service determined that the product was counterfeit and issued a report confirming this. When I informed Trendyol customer service about the situation, I was told that the seller, named “my bayan,” was no longer active on the platform, and therefore no action could be taken. I was also informed that I had the right to pursue legal action to resolve the matter. I received the product at my address in İzmir/Bornova, and this is the first time I have encountered such an issue. Since I am unable to reach the seller and have not received any support from Trendyol, I have been left in a difficult situation. It is unacceptable that a ₺13,000 product turned out to be counterfeit. I request a full refund.
I recently purchased a Philips LatteGo coffee machine from Trendyol, a popular Turkish e-commerce website. I chose to buy from Trendyol even though the product was on sale on other websites because I trusted their reputation. However, days have passed and the product has still not been shipped. Eve...
I purchased a laser hair removal device. It was clear as day that the packaging had been tampered with and there were smudges on the cover of the prod...
The Dyson Airwrap hair styler I purchased on Trendyol with a guarantee of being an original product unfortunately turned out to be fake. I have received an authenticity report from Dyson confirming that the product is counterfeit. Despite providing all the necessary proof to Trendyol, there has been...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
I purchased an Osmo Action 3 ST Combo with serial number 5S4XM190006B7S from Trendyol, with delivery number 9120809349. After some time, the power button and charging socket developed issues. On September 22, 2025, I sent the product to the Istanbul DJI Service Center under warranty. On October 8, 2...
Comments