On January 17, 2025, I purchased a red chiffon belted dress from the seller “By Melis Butik” on Trendyol. I tried the product at home and, realizing that the size didn’t fit, returned it the same day. However, Trendyol rejected my return request, claiming that the seller stated the product had been “used.” This claim is completely untrue—the dress was only tried on once and immediately returned. I also sent photos to Trendyol showing the product’s condition, but they did not respond or take any action. The dress is still in its shipping package and was sent back to me. I trusted Trendyol as an intermediary platform, but throughout this process, I was left victimized as a customer and saw that Trendyol failed to fulfill its responsibility as a mediator. Moreover, the negative review I wrote about this experience was not published, even though it contained no insults or inappropriate language, and I was never given an explanation for why it was withheld. I request that the false “used product” claim be corrected, my return be accepted with a full refund issued, and my review be published. I expect Trendyol to prioritize customer satisfaction and transparency.
I ordered a blue polo-collar dress from the seller 'Action Fashion' via Trendyol on June 19, 2025. The product was delivered to me in defective condition. On the same day I received it, I generated a return code and shipped it back the next day. Despite clearly stating the issue and providing all ne...
I purchased a dress from the seller Kikiriki on Trendyol. The item was never opened or used, and I returned it immediately. However, the seller rejected my return twice with the excuse that it was “not suitable for resale” and sent the product back to me.I reported this issue to Trendyol Customer Se...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
I bought a pair of shoes on April 3, 2025, through Trendyol, and I truly regret the experience. After just a few wears—maybe the third or fourth time—I noticed a clear manufacturing defect. The structure felt off, and it was obvious something was wrong with the build. I sent the shoes back, hoping f...
I am a frequent shopper at Trendyol. I purchased a few dresses, but unfortunately, they didn't meet my expectations. I returned them. There was a mix-up with the cargo company, resulting in the dresses being sent to the wrong companies. As a result, they decided to return the dresses to me. I contac...
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