Trendyol Delayed My Refund for a Returned Defective Product

They entered the product return as Thursday, January 1st. I have been writing for days, there is absolutely no solution. Because of Trendyol, I have to pay the bank for a product I did not receive. Still, they keep telling me to wait, but the Trendyol assistant is never helpful, they are not creating a request for the finance department, and it is unclear where the money is! Return my money already.

Today they admitted that they did not process the return of the product, and I am still being stalled. They say a support request has been created, but there is nowhere for us to check. It’s better not to buy any products sold by Trendyol themselves, because if it were another seller, they would immediately start the process, but since they are the seller, they kept the money and have been stalling me for days.

For example, you wouldn't experience such a problem on Hepsiburada because if the seller is Hepsiburada, you can safely purchase the product and when it is returned, the refund is directly credited to HepsiPay. But since the seller is Trendyol, I have been victimized; they never take responsibility and I have been struggling in vain for days. I will file a complaint with the Consumer Arbitration Committee.

I spoke with a customer representative named Mr. Mehmet through Trendyol customer service. My product exchange was approved, but the warehouse did not send the product—whatever they did (!), it’s obvious the product was stolen! The solution team (the unsolved team) has not provided any solution for days. Today, the person I spoke to was truly competent; he listened to the situation from the beginning and found that, although the exchange was approved by the courier, the product was not sent and was marked as returned. However, since the exchange was approved, the refund approval is closed, so there is no money. He created a request by writing out everything clearly and in detail, in a way that the non-solution team could understand. Since September 27, I have spoken to many customer representatives, but none of them were knowledgeable or competent. They just sat there telling me to wait and wait, waiting for me to hang up the phone. May God bless Mr. Mehmet, truly. He explained the problem clearly and in detail, so if they still don’t understand, it means there isn’t a single knowledgeable person in the Trendyol solution team. The problem still continues, but I hope this explanation reaches someone competent and able to provide a solution; otherwise, it seems I will have to wait much longer.