My order number 10528419747, placed on September 20, 2025, was delivered with the delivery code 9771701618, but the item arrived defective. I have contacted the seller, and a replacement package has been prepared. However, during the order process, my phone number was entered incorrectly as 05433083212 instead of 05423083212, so I have not received the “Pick Up” code. I have also not received any code via the Trendyol order page, my email, or SMS. As a result, I am unable to collect my replacement package. I kindly request that you correct the phone number issue and resend the pickup code to my correct number as soon as possible to expedite the process.
My Trendyol order number 10677807791, placed on 10/11/2025, has still not been shipped even though several days have passed. Since placing the order, I have seen no progress in the system and cannot access any clear information about when the product will be dispatched. I contacted Trendyol customer...
On October 6, 2025, I placed an order on Trendyol (order no: 9805112457) to be delivered to my address. However, the delivery was not completed because the courier did not ring the bell and, despite knowing the door code, did not leave the package at my door. My phone was charging at the time, so I ...
I made a purchase from Trendyol on August 22, 2023, at 09:45, but even after all this time, as of August 07, 2024, my order remains unfulfilled. Whenever I make a call, I am able to get through to them, but unfortunately, they never bother to respond to me. I made a request, but it states that I can...
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
On October 24, I purchased a product for through Trendyol and am experiencing a serious issue with its delivery. My shipment with tracking number 253464196194 does not appear to have been handed over to the courier company. When I contacted the courier, they informed me that the product had never re...
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