I’ve been shopping on Trendyol for years and I’m an Elite member. However, for the past couple of days, even though some products show a “3 installments at the cash price” option, the system doesn’t allow me to complete my purchase when I select it. When I tried paying in a single installment, the purchase went through immediately. I asked my friends, and they’re experiencing the same issue. I feel that my rights as a customer have been violated, and I’m filing a complaint about this situation.
I'm disappointed that there's no installment option for the Bonus Troy card on Trendyol. Even though there’s an option for advance payment in three installments, it’s missing from the actual payment section. It's pretty frustrating that a customer has to change to a MasterCard or Visa just to use th...
On September 11, I attempted to place an order on Trendyol, and although the payment was deducted from my card, the order was never confirmed. It has now been three months, and the problem remains unresolved. I reach out to Trendyol Assistant daily, and they always respond with, “Your refund has bee...
I regularly shop on Trendyol and have 1100 points as an Elite member. They offered a ₺100 discount in exchange for 500 points, but with a condition: I need to make a purchase worth ₺1500 to use the discount. They are setting conditions for me. Shouldn’t I be able to use this discount for a ₺100 purc...
My Trendyol subscription was suspended owing to payment privacy issues. After confirming with İş Bank and Trendyol that my payment was made, I requested that my membership be enabled. However, I was told that the process will be finished once the bank removed the blockage. About a month ago, I recei...
I have been a loyal Trendyol user for years, but now my account has been closed for no reason, which puts me in a tough spot. I had broken items that needed to be sent for analysis, but you didn't follow through, so now I have to deal with them and could lose money because of it. Since I've used you...
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