I purchased a Labubu Toy Surprise Pack (Stitch toy) from the seller Kumsal Trade on Trendyol. Because the product was defective, I opened a “defective product” claim and specifically requested an exchange. Trendyol Assistant told me the item could be sent for exchange, so I sent it for that purpose. Later I was informed that the seller could not supply the replacement and that an exchange was therefore impossible, so a return was processed as mandatory. However, shortly afterward I saw that the same seller was still listing the product for sale and selling it at a higher price. I was told I could reorder the item, but I originally paid ₺338 and now the price is around ₺580. Being forced to pay the difference is not my fault but entirely due to the seller and the way the process was handled. My request is either that I be given the opportunity to repurchase the product at the price I originally paid (₺338) or that the price difference be provided to me as a coupon or discount. I lost time and now face an unexpected price difference for reasons beyond my control, and I hope Trendyol, as a major platform, will address this grievance in the interest of customer satisfaction.
I ordered two tracksuits from a Trendyol seller via Trendyol (order number: 10605955418). The delivery address was Hatay Merkez, and the shipment was supposed to be sent through Trendyol Express. However, before the products even reached me, I was informed that they had been returned directly to the...
I purchased an item with order number 9159196931 from Trendyol ten days ago. It's been showing as "shipped" for ten days now. I've been calling the shipping company every day. I've also spoken with the customer service; they said the company canceled the invoice and claimed the product wasn't delive...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
Trendyol constantly causes problems for its customers. I made a purchase from Trendyol for ₺900, and the products were delivered to me. I requested an exchange, and Trendyol processed the return and shipped the products back accordingly. The seller approved the return as well. However, I still have ...
I placed an order on Trendyol during a really good campaign. Six days passed and I still hadn’t received my package, then I was devastated by a message saying my order was damaged during shipping and would be returned. Not only will it take 15 days for me to get my money back, but the prices of the ...
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