On September 20, 2025, while placing order number 10526639102 on the Trendyol website, I was offered a one-month Trendyol Plus membership for ₺55 at the payment stage, which I purchased. The advertisement clearly stated that the membership would last only one month, so I accepted it. However, on October 21, 2025, ₺75 was withdrawn from my VakıfBank account without my knowledge or consent as another membership fee. I was not informed or asked for approval regarding this transaction. On October 25, 2025, I contacted Trendyol customer service via WhatsApp about the issue. During the conversation, they told me that they could only cancel my membership but could not assist with a refund. My membership has now been canceled, but the ₺75 has not been refunded. I request that the ₺75 withdrawn from my account without my consent be refunded as soon as possible.
On June 7, 2025, I made a purchase on Trendyol for household items and came across a campaign related to Trendyol Plus membership. During the signup, I saw an information screen stating that I would only be exempt from the shipping fee and would not pay the ₺45 shipping cost on a ₺75 purchase. Howev...
On June 11, ₺75 was withdrawn from my account without my knowledge for a Trendyol Plus membership. In response, I canceled my Trendyol Plus subscription. Although the cancellation was immediate, the fee was not refunded. Even though the one-month membership fee was charged to my account, the 30-day ...
On 11/06/2025, I made a payment of ₺1,684 through Trendyol, and I have a bank transaction record proving the amount was withdrawn. However, despite the payment being deducted from my account, no order was created or confirmed on Trendyol’s platform. This is unacceptable and extremely frustrating. I...
My Trendyol subscription was suspended owing to payment privacy issues. After confirming with İş Bank and Trendyol that my payment was made, I requested that my membership be enabled. However, I was told that the process will be finished once the bank removed the blockage. About a month ago, I recei...
On 08.08.2025, I placed an order from Burger King via Trendyol GO (Order No: 1041410705). My order arrived incorrectly, no replacement was made, and I still have not received a refund. Moreover, I was told that only half of the amount I paid would be refunded. I paid ₺710, but was informed that only...
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