Tefal Titanium 6X Excellence Pan Base Separated
I have been using a Tefal Titanium 6X Excellence pan for about one and a half years, which I bought from Tefal’s own store located in Migros AVM in Beylikdüzü, Istanbul. I chose this product as it was introduced as one of the best series, and at the same time I bought pots and pans in different sizes from the same series. While there is no problem with the other products, this particular pan has had a serious quality issue. Despite using the pan carefully and not very frequently for about one and a half years, the base suddenly separated while it was on the stove and a disturbing smell spread around. This was not a problem that developed over time; it happened all of a sudden during use, and I was quite shocked and disappointed that such a situation occurred in a product I trusted and preferred as a high-quality series. Unfortunately, I have lost the receipt and I do not remember the exact date of purchase, but I have been actively using the pan for about one and a half years. Considering that the other pots and pans from the same series are problem-free, I clearly see this as a defective product specific to this pan. I kindly request that the defective Tefal Titanium 6X Excellence pan be replaced with a new one and that this grievance be remedied, even though I no longer have the receipt, taking into account the way I have used and the sudden nature of the defect.
I used the pan I purchased, trusting the Tefal brand, in normal home use. Despite there being no impact or misuse, the metal base at the bottom of the pan has separated from the body. This is a serious manufacturing defect and directly jeopardizes user safety. It does not sit evenly on the stove and poses a risk of tipping over. It cannot be used in this condition. The product is clearly defective. My request: a free replacement of the product or a refund. Otherwise, I will notify that I will apply to the Consumer Arbitration Board.
Hello, Despite the product issue I previously experienced and the images I shared, only a service referral has been made. This approach gives the impression that the problem has not been truly evaluated. I paid a substantial amount because I believed it was one of Tefal's best series, and I have been using your products safely for years. Therefore, I request that the product be examined urgently and that I be provided directly with a replacement or an appropriate solution. I inform you that if I do not receive a response to this request within 3 business days, I will forward the matter to senior management and consumer rights authorities. I look forward to your prompt reply.
