Tefal X-Force Flex Vacuum Spare Part Unavailable For Months

In 2023, we purchased a Tefal TY99F X-Force Flex cordless upright vacuum cleaner from the Evkur Şişli branch on an installment plan for approximately ₺15,900. On 09.08.2025, the head of the vacuum cleaner broke and on the same day we applied to the Göray authorized service in Mecidiyeköy, Istanbul, where a service record was opened for us with the number ars-451. We were informed that the spare part would be supplied within 1 month at the latest. When we called after this period expired, we were told that the part was not in stock, that it would come from abroad and that there could be delays. During this process, in September we applied to another authorized service, Yılmaz Teknik. There we were told that we would be able to receive the part in 5–6 weeks, we paid the price and received our receipt. However, from that date until today, every time we called we were told things like “it is held at customs abroad”, “it is about to arrive”, “it will be sent out for distribution”, but the part was never delivered to us. After my spouse wrote about the situation on a complaint platform, this time the Tefal call center contacted us and, presenting it as a “super offer”, suggested that we buy the product again. When we refused this offer, we were told to wait a bit longer and that the part would be shipped shortly, but we still have not received any spare part. While the same product continues to be sold in stores, it is unacceptable that the spare part of this product cannot be supplied for such a long time and that the customer is being pushed towards buying a new product instead. Although the product is out of warranty, since this issue started on 09.08.2025 and has been ongoing ever since, I request that this grievance be resolved, that the broken head piece be urgently supplied and delivered to us without further delay. If the part cannot be supplied, I request that the same model vacuum cleaner, which is still on sale, or at least an equivalent model, be provided to us free of charge. Otherwise, I state that we will resort to legal remedies and continue to share this entire process we have experienced across all available channels.