I have not been able to use the Tefal X-L robot vacuum cleaner that I purchased through Trendyol properly since the day I bought it. The device constantly behaves as if it is confused: instead of moving straight, it zigzags, struggles unnecessarily, and makes abnormal noises while doing so. I bought this product to make my life easier, but instead it has become a source of frustration. At this point, I can honestly say that the product has spent more time at the service center than with me. When I send it in for service, I am usually told things like “the wheel was replaced,” but I do not believe the issue is related to the wheels. Based on the device’s behavior, I strongly believe the problem is related to software, memory, or navigation. When I call the voice support line, they dismiss this behavior as “normal,” but as someone who actually uses the product, I can clearly see that what I am experiencing is not normal for a functioning device. Moreover, even though my problems with the product have never been resolved, the service center is now demanding a repair fee, claiming that the warranty period has expired. Being asked to pay a service fee for a product that has never worked properly since the day I bought it makes my situation even more unfair. I am requesting that my grievance regarding this product—purchased through Trendyol under order number 4677283996—be resolved. I want the product to be permanently repaired with the issue genuinely fixed, including any necessary software updates. If this is not possible, I request a clear solution such as a replacement or a full refund. I am exhausted from dealing with the service center repeatedly and facing the same problems every time, and I now expect a clear and permanent resolution.
I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device come...
We purchased the Tefal X-Plorer Serie 95 robot vacuum cleaner in 2023 for ₺11,000, but since the day we bought it, I have not gotten any efficiency from the device due to ongoing issues. I went to the store to report my complaints, but they kept stalling me and said the product was being sent to tec...
Around 8 or 9 months ago, I made the terrible mistake of purchasing a Tefal robot vacuum. From the day I bought it, it has been a nightmare to use. The product consumes more service than it does cleaning. It constantly erases its map, goes into sleep mode and wanders aimlessly around the room. If yo...
About three months ago, I purchased a Tefal X-Plorer Serie 240 AI robot vacuum from Yön AVM. I only started using it about a week ago, but even after just a few runs, it repeatedly shows a “vacuum error” and stops working. The device can barely clean a single room before giving the error, and when i...
A year ago, I bought an Explorer 75 model robot vacuum cleaner from the Cesme Tefal store. And that's when it all started. It had its first malfunction about three months after I bought it, and after that, it started to malfunction regularly every three months. The first fault she made was that she ...
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