I have been using the Nutella app for a long time, and I currently have nearly 4,000 points accumulated in my account. I especially want to redeem my points for the Tefal crepe pan and the holiday sweater rewards, and I even receive notifications when they become available. However, the moment these...
On 11.02.2024, I purchased a Tefal TY99F1 X-Force Flex 16.60 Animal vacuum cleaner for ₺20,000. When the product stopped working, I took it to the authorized service center on 30.11.2024, and they replaced the battery under warranty. Then, on 06.01.2025, when the rotating mechanism on the head stopp...
We purchased the Tefal X-Plorer Serie 95 robot vacuum cleaner in 2023 for ₺11,000, but since the day we bought it, I have not gotten any efficiency from the device due to ongoing issues. I went to the store to report my complaints, but they kept stalling me and said the product was being sent to tec...
I purchased the Tefal X-Force Flex 14.80 Aqua upright vacuum cleaner. From the first day I received the product, the head was faulty and the brush did not rotate. My order number is #10534331180. Although the product is under Tefal’s 2-year warranty, customer service did not offer any solution durin...
I purchased the Tefal GV9230 steam generator iron in 2021 and have been using it for about four years. About a month ago, after ironing just two pieces of clothing, it stopped producing steam, and now whenever I turn it on, it trips the circuit breaker in my house. I’ve tried using it three times ov...
The Tefal Pro Express Vision iron sprays limescale onto our clothes every two days, even though we change the limescale reservoir and use filtered wat...
"I was very satisfied with the company's behavior. I can say that I will not give up on Tefal's products from now on."
Dear Tefal Customer Service, Approximately one month ago, my Tefal P4220 pressure cooker developed a malfunction. I contacted the authorized Tefal dea...
The trash bin of my Tefal Upright Vacuum Cleaner does not close completely, and the suction power has deteriorated significantly in a short time. This makes it very difficult to use the vacuum properly and leaves the cleaning incomplete. I expected better quality from a brand like Tefal, but I am ve...
I used the Tefal X-plorer Serie 75 robot vacuum for about 6 months without any problems, but since I moved abroad for a year, I did not use the device at all during that time. When I started using it again this year, for the past 5 months it has constantly shown the “w2 wheel error.” The device come...
About one month ago, I brought my Tefal Actiflow Expert food processor to the Üsküdar Nehir Technical Service because the lid pin was stuck and broke. I also suspected an issue with the locking mechanism. The service only replaced the lower pin’s plastic part but did not repair the lock mechanism. A...
I purchased my Tefal iron more than four years ago from a retail store. Today, after about one hour of use, the device suddenly began to burn from the...
Yesterday, I purchased a Tefal Robot Vacuum Serie 220 from the Çarşı Store in Samsun. Following the instructions, I fully charged the device before use and installed the Tefal Robots mobile app on my Android phone. However, whenever I open the app, I continuously get a message saying that an update ...
About three months ago, I purchased a Tefal X-Plorer Serie 240 AI robot vacuum from Yön AVM. I only started using it about a week ago, but even after just a few runs, it repeatedly shows a “vacuum error” and stops working. The device can barely clean a single room before giving the error, and when i...
About 5–6 months ago, I purchased a Tefal Clipso pressure cooker through Hepsiburada. From the very first day, I have been disappointed with the product. Meals take a very long time to cook, and despite being a pressure cooker, it performs no better than an ordinary pot. This defeats the whole purpo...
I purchased a Tefal X-Force Flex 14.80 Aqua vacuum cleaner from the Media Markt Gaziantep Forum AVM store, paying around ₺27,500. Since the very first uses, the device has consistently shut itself off when used on the third power level, showing an “eco” warning. Even after cleaning and maintaining ...
On September 6, 2025, I purchased a Tefal X-Force Flex 14.80 Aqua upright vacuum cleaner from Beylikdüzü Media Markt. Unfortunately, from the very first use, I encountered two serious issues. First, the blue-light floor cleaning attachment does not work properly on light surfaces such as thin rugs....
About one year ago, I purchased a Tefal TW7289 vacuum cleaner from Teknosa. Recently, the hose of the vacuum head broke, and this is the first time I have experienced such an issue. When I contacted Tefal customer service, they informed me that this is a chronic problem and that a replacement part ...
On December 22, 2024, I purchased a Tefal Clipso Minut’ Easy 6L Pressure Cooker (Model: 1510001237, Silver) from Hepsiburada. The product was delivered to my address in Kartal, Istanbul. My invoice number is 7210299563, and the order number is 462 230 213 4. After starting to use the cooker, I expe...
I purchased a Tefal Rondo 800 Multifonction chopper years ago and used it without any issues for a long time. However, about a year and a half ago, one of the chopper blades broke. Since then, I have been trying to find a replacement blade. I contacted Tefal service centers in both Izmit and Antaly...
A Tefal X-Force Flex Upright Vacuum Cleaner, sold at Media Markt Trabzon Forum, began malfunctioning within a few months of purchase. Sometimes, it won't charge immediately after plugging it in, the on/off button only works after a third consecutive press, and the part on the vacuum cleaner's mouthp...
When I opened the box, I saw that the Tefal iron's bottom was scratched, the steam level was very low, and the steam boost function didn't work. It was disappointing to see such bad quality in a brand-new item, especially from a company like Tefal. I called customer service right away, but all they ...
I bought a Tefal X Force cordless vacuum cleaner from Pazarama on July 29 at 18:00. Just a few hours after my order was confirmed at the "your order is being prepared" stage, I saw that the price had been updated and discounted again. The product page I have been constantly monitoring for the last f...
On June 16, 2025, I purchased the Tefal Pro Express GV9812 steam iron, expecting a high-quality product. Unfortunately, after just the second use, the...
We’ve been experiencing an ongoing issue for about two years with our Tefal RG7675WH Explorer Series 75 Mop smart robot vacuum due to a chronic malfunction that occurs after power outages. Each time the power goes out, the device’s map is automatically deleted, and we have to set it up all over agai...
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