On July 8, 2026, following the free trial period offered by MyHeritage, a total of 13,176 TRY was deducted from my credi...t card without any prior notification or explicit authorization. I only discovered this charge directly on my credit card statement, having received no advance warning via email, S
I signed up for MyHeritage today to start a free trial, but I realized that I accidentally confirmed a subscription. I a...m currently still within the free trial period, and no fee has been charged to my account yet. I demand the immediate cancellation of this subscription that I started by mistake w
I initiated a 1-month free trial membership on the MyHeritage platform. Prior to the expiration of the trial period and ...before any charge was drawn from my card, I completed the membership cancellation process directly on the website. Despite this, due to technical glitches or deliberate subscriptio
I initiated a 14-day free trial on the MyHeritage website under account number 138963845. Despite canceling my subscript...ion before the trial period expired—in fact, within the very first day—I noticed that 160 Euros was deducted from my Garanti Bank card on March 23, 2026. Furthermore, they upgraded
On April 22, I ordered a DNA test kit through MyHeritage. My order appears to have been shipped via DHL eCommerce on Apr...il 23, with a specified maximum delivery timeframe of 12 business days. However, the tracking status completely froze after April 28, with no updates recorded in the system since.
Dear MyHeritage Support Team, Approximately five weeks ago, I purchased a DNA kit from MyHeritage. At that time, I signe...d up for the free membership. However, after one month, €121 was withdrawn from my bank account without my authorization. The same issue occurred with my roommate, who purchased th
I signed up for the free trial on the MyHeritage website, but my account was changed to a premium subscription without a...ny notice or warning. I canceled my subscription right away when I saw it, but the fee had already been taken out of my account. I want my money back for this fee that I didn't agr
I started using MyHeritage a few years ago, and until last month, my results were completely different and made much mor...e sense. Now, I am shown as almost completely Georgian and Armenian, but what happened to my North African heritage, which has mysteriously vanished? It wasn’t even a low percentag
"they returned me from X platform. Thank you"
Hello, I ordered two DNA kits from MyHeritage on 11.08.24 (order no: 3135728051). Today, on 06.09.24, I received a docum...ent regarding the shipment. How should I handle this situation? Would obtaining a doctor’s report be sufficient for me to receive the package? Please advise on the next steps to en
I opened an account with MyHeritage and ordered a DNA kit on July 12th, but the kit hasn’t been shipped yet. Upon checki...ng, I realized there was a typo in my email address. I tried to correct it, but the system didn’t allow me to. Now, two months have passed, and while my order shows as received, it
I ordered a DNA kit from MyHeritage but wanted to cancel due to recent customs issues. Despite sending multiple emails r...equesting the cancellation, I received no response from MyHeritage, and now the kit has been shipped. I have no intention of accepting the product, and I demand a full refund as so
I purchased three kits from MyHeritage and had previously signed up for their free trial. I canceled the trial before th...e 15-day period ended, but to my surprise, MyHeritage charged me €118.80 without my knowledge or consent. This charge was made despite my cancellation. I am extremely frustrated by
I ordered a kit from MyHeritage, and they offered a free subscription as part of the purchase. However, after one month,... they automatically converted my subscription to an annual plan and withdrew $118.80 from my account without my permission. I want the subscription canceled and my money refunded i
I ordered a DNA kit from MyHeritage, but it never arrived, even though DHL tracking shows it was delivered. I’ve emailed... the company several times with no response. To make matters worse, I was charged €193.80 without my consent, and the invoice they issued doesn’t even match the amount—it should ha
I purchased a MyHeritage kit, which automatically started a 14-day family tree trial. After the trial ended, they charge...d me 120 Euros without my consent. According to their terms of service, they offer a 30-day money-back guarantee, so I reached out to su***@myheritage.com** to request a refund. Th
MyHeritage, a DNA analysis company, unexpectedly charged $118.80 to my credit card. I did not give my consent for this a...mount to be taken, and I did not authorize any automatic renewal. Upon realizing the situation, I promptly reached out to the company and requested a refund. However, I have yet to
