Dear MyHeritage Support Team, Approximately five weeks ago, I purchased a DNA kit from MyHeritage. At that time, I signe...d up for the free membership. However, after one month, €121 was withdrawn from my bank account without my authorization. The same issue occurred with my roommate, who purchased th
I signed up for the free trial on the MyHeritage website, but my account was changed to a premium subscription without a...ny notice or warning. I canceled my subscription right away when I saw it, but the fee had already been taken out of my account. I want my money back for this fee that I didn't agr
I started using MyHeritage a few years ago, and until last month, my results were completely different and made much mor...e sense. Now, I am shown as almost completely Georgian and Armenian, but what happened to my North African heritage, which has mysteriously vanished? It wasn’t even a low percentag
"they returned me from X platform. Thank you"
Hello, I ordered two DNA kits from MyHeritage on 11.08.24 (order no: 3135728051). Today, on 06.09.24, I received a docum...ent regarding the shipment. How should I handle this situation? Would obtaining a doctor’s report be sufficient for me to receive the package? Please advise on the next steps to en
I opened an account with MyHeritage and ordered a DNA kit on July 12th, but the kit hasn’t been shipped yet. Upon checki...ng, I realized there was a typo in my email address. I tried to correct it, but the system didn’t allow me to. Now, two months have passed, and while my order shows as received, it
I ordered a DNA kit from MyHeritage but wanted to cancel due to recent customs issues. Despite sending multiple emails r...equesting the cancellation, I received no response from MyHeritage, and now the kit has been shipped. I have no intention of accepting the product, and I demand a full refund as so
I purchased three kits from MyHeritage and had previously signed up for their free trial. I canceled the trial before th...e 15-day period ended, but to my surprise, MyHeritage charged me €118.80 without my knowledge or consent. This charge was made despite my cancellation. I am extremely frustrated by
I ordered a kit from MyHeritage, and they offered a free subscription as part of the purchase. However, after one month,... they automatically converted my subscription to an annual plan and withdrew $118.80 from my account without my permission. I want the subscription canceled and my money refunded i
I ordered a DNA kit from MyHeritage, but it never arrived, even though DHL tracking shows it was delivered. I’ve emailed... the company several times with no response. To make matters worse, I was charged €193.80 without my consent, and the invoice they issued doesn’t even match the amount—it should ha
I purchased a MyHeritage kit, which automatically started a 14-day family tree trial. After the trial ended, they charge...d me 120 Euros without my consent. According to their terms of service, they offer a 30-day money-back guarantee, so I reached out to su***@myheritage.com** to request a refund. Th
MyHeritage, a DNA analysis company, unexpectedly charged $118.80 to my credit card. I did not give my consent for this a...mount to be taken, and I did not authorize any automatic renewal. Upon realizing the situation, I promptly reached out to the company and requested a refund. However, I have yet to
