Dear MyHeritage Support Team, Approximately five weeks ago, I purchased a DNA kit from MyHeritage. At that time, I signed up for the free membership. However, after one month, €121 was withdrawn from my bank account without my authorization. The same issue occurred with my roommate, who purchased th...
I signed up for the free trial on the MyHeritage website, but my account was changed to a premium subscription without any notice or warning. I canceled my subscription right away when I saw it, but the fee had already been taken out of my account. I want my money back for this fee that I didn't agr...
I started using MyHeritage a few years ago, and until last month, my results were completely different and made much more sense. Now, I am shown as almost completely Georgian and Armenian, but what happened to my North African heritage, which has mysteriously vanished? It wasn’t even a low percentag...
"they returned me from X platform. Thank you"
Hello, I ordered two DNA kits from MyHeritage on 11.08.24 (order no: 3135728051). Today, on 06.09.24, I received a document regarding the shipment. How should I handle this situation? Would obtaining a doctor’s report be sufficient for me to receive the package? Please advise on the next steps to en...
I opened an account with MyHeritage and ordered a DNA kit on July 12th, but the kit hasn’t been shipped yet. Upon checking, I realized there was a typo in my email address. I tried to correct it, but the system didn’t allow me to. Now, two months have passed, and while my order shows as received, it...
I ordered a DNA kit from MyHeritage but wanted to cancel due to recent customs issues. Despite sending multiple emails requesting the cancellation, I received no response from MyHeritage, and now the kit has been shipped. I have no intention of accepting the product, and I demand a full refund as so...
I purchased three kits from MyHeritage and had previously signed up for their free trial. I canceled the trial before the 15-day period ended, but to my surprise, MyHeritage charged me €118.80 without my knowledge or consent. This charge was made despite my cancellation. I am extremely frustrated by...
While trying to test out the free version of MyHeritage, I accidentally purchased a subscription, and a payment was charged to my credit card. I never entered my card details or authorized any transaction, and I have no idea how this happened. I’ve checked both my Apple and Google accounts, and the ...
I ordered a kit from MyHeritage, and they offered a free subscription as part of the purchase. However, after one month, they automatically converted my subscription to an annual plan and withdrew $118.80 from my account without my permission. I want the subscription canceled and my money refunded i...
I ordered a DNA kit from MyHeritage, but it never arrived, even though DHL tracking shows it was delivered. I’ve emailed the company several times with no response. To make matters worse, I was charged €193.80 without my consent, and the invoice they issued doesn’t even match the amount—it should ha...
I purchased a MyHeritage kit, which automatically started a 14-day family tree trial. After the trial ended, they charged me 120 Euros without my consent. According to their terms of service, they offer a 30-day money-back guarantee, so I reached out to su***@myheritage.com** to request a refund. Th...
MyHeritage, a DNA analysis company, unexpectedly charged $118.80 to my credit card. I did not give my consent for this amount to be taken, and I did not authorize any automatic renewal. Upon realizing the situation, I promptly reached out to the company and requested a refund. However, I have yet to...
