Brand Overview: Avakin
Avakin is the official website for Avakin Life, a 3D virtual world and social simulation game created by Lockwood Publishing Ltd. Lockwood Publishing was founded in 2009, while Avakin Life launched in 2013.
Contact Info
Customer support email: Avakin does not publicly list a direct customer support email. Users are directed to the Avakin Support page or in-game support tickets.
General company email: [email protected]
Privacy contact: [email protected]
Phone number: No official customer support phone number is publicly available.
Industry and Operations
Avakin operates in the mobile gaming, virtual world, and social entertainment industry. Its main product, Avakin Life, lets users create avatars, decorate virtual spaces, chat with others, attend events, and purchase digital items.
- 3D avatar creation and customization
- Virtual social spaces and multiplayer interaction
- In-app purchases, subscriptions, coins, crowns, and digital items
- Online store and event-based promotions
User Sentiment
User sentiment around Avakin is mixed, with many complaints focusing on account access, purchases, moderation decisions, and support response times.
- Accounts being banned, suspended, or restricted without users feeling they received a clear explanation
- Difficulty recovering hacked, lost, or inaccessible accounts
- Purchased items, coins, crowns, or VIP benefits not appearing correctly
- Refund problems after accidental purchases, billing issues, or disputed transactions
- Slow or unhelpful customer support responses
- Technical issues such as loading errors, crashes, connection problems, and login failures
- Concerns about moderation, reports, scams, phishing attempts, and player safety
Share Your Experience
If you’ve experienced issues with Avakin, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.