I have been using the Nutella app for a long time, and I currently have nearly 4,000 points accumulated in my account. I especially want to redeem my points for the Tefal crepe pan and the holiday sweater rewards, and I even receive notifications when they become available. However, the moment these rewards appear in the app, it instantly shows “sold out,” and I am unable to select them.
For almost a year, I have been checking the app regularly—at least twice a week—yet I still haven’t been able to redeem the rewards I want. On top of that, I am now receiving warnings that my points will expire soon, and losing all the points I worked so hard to collect without being able to claim the rewards is extremely frustrating. I have not been able to reach customer service or contact anyone about this issue.
I request that Nutella make the rewards I want truly accessible before my points expire, clearly explain why items are immediately marked as “sold out,” and take action to resolve this situation so I do not lose the points I have earned.
I have been following Nutella’s sweater campaign for a long time. Whenever the sweaters come back in stock, I immediately open the app, but within seconds I get a “no stock available” warning and the item appears to be sold out instantly. I have been experiencing this for days—actually for almost a ...
I wanted to redeem the points I collected through Nutella’s under-the-lid promotion. After purchasing Nutella products for a long time, I accumulated a total of 5,525 points, and I tried to use them on both the official campaign website and the mobile app. However, even when new rewards appear in st...
I have accumulated 3,975 points in the Nutella app over the past year, and I have been trying to redeem these points first for the Nutella knife and then for the Nutella sweater, but I still haven’t been able to get either item. The moment I receive a restock notification, I immediately open the app...
I have been using the Nutella mobile app in Türkiye for a long time and regularly collecting points by entering the codes of the products I buy. In the past, I was also earning 25 points once a week by submitting a recipe, but for about the last six months I have not been receiving any points from m...
I wanted to participate in the free Christmas Sweater campaign on the Turkey Nutella app. Although I added it to my cart and confirmed, the stock was sold out. It’s frustrating that despite acting quickly, I couldn’t complete my order. This raises serious concerns about how stock management is handl...
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