Nutella

I have been using the Nutella mobile app in Türkiye for a long time and regularly collecting points by entering the codes of the products I buy. In the past, I was also earning 25 points once a week by submitting a recipe, but for about the last six months I have not been receiving any points from m...

About three years ago, I experienced a problem with a Nutella promotion that was run through Nutella’s own mobile application. The campaign was for New Year sweaters, and I planned my participation based on the information shown in the app. However, the stock information for these sweaters was clear...

I have been following Nutella’s sweater campaign for a long time. Whenever the sweaters come back in stock, I immediately open the app, but within seconds I get a “no stock available” warning and the item appears to be sold out instantly. I have been experiencing this for days—actually for almost a ...

I have accumulated 3,975 points in the Nutella app over the past year, and I have been trying to redeem these points first for the Nutella knife and then for the Nutella sweater, but I still haven’t been able to get either item. The moment I receive a restock notification, I immediately open the app...

I have been using the Nutella app for a long time, and I currently have nearly 4,000 points accumulated in my account. I especially want to redeem my points for the Tefal crepe pan and the holiday sweater rewards, and I even receive notifications when they become available. However, the moment these...

I wanted to redeem the points I collected through Nutella’s under-the-lid promotion. After purchasing Nutella products for a long time, I accumulated a total of 5,525 points, and I tried to use them on both the official campaign website and the mobile app. However, even when new rewards appear in st...

I purchased a 750 g jar of Nutella today from the Migros store. The moment I opened the jar, it had a very strong and unusual odor. The smell was so unpleasant that I was afraid to consume the product and decided not to eat it at all. Since I just bought the product, this situation made me concerne...

While consuming the 750 g jar of Nutella I purchased from Amazon, I found a hard object inside the product. I encountered this hard piece while eating it, and afterward I experienced nausea and vomiting. This was extremely concerning from a food safety standpoint. The incident occurred on 11/26/202...

Yesterday, I purchased a large jar of Nutella and noticed a gritty, firm texture inside the product. Even though the jar was newly opened, the consistency was completely different from what I am used to. The expiration date shows 2026, and I stored the product under proper conditions. However, in it...

I have diligently completed all tasks for 25 days as part of the Nutella Ramadan Calendar event. However, on the 26th day, despite fulfilling the "Invite a Friend" task, I was informed that I could not progress because I had already invited two friends on 12.03.2025 and one friend on 15.03.2025, rea...

There are 29 tasks in the Nutella app's Ramadan calendar campaign. I have successfully completed the tasks so far, but I am having problems with today's 'invite a friend' task. There was this task before and my friends became members because I shared my reference code in my WhatsApp friend group. No...

Dear Sir/Madam, according to the points system presented on Nutella’s official website, users can redeem their accumulated points for gift products. However, when users upload their points and reach the required amount, they are informed that these products, whose stock status was not previously dis...

I wanted to participate in the free Christmas Sweater campaign on the Turkey Nutella app. Although I added it to my cart and confirmed, the stock was sold out. It’s frustrating that despite acting quickly, I couldn’t complete my order. This raises serious concerns about how stock management is handl...

Yesterday, I purchased a jar of Nutella from the grocery store, and today, when I opened it, I was shocked to find bubbles on the surface and an excess of oil. The 400-gram jar was far from what I expected. I'm frustrated and disappointed by this recurring issue. I plan to reach out to the company f...

Hello, approximately for 40 years, been a consumer of Ferrero products both abroad and in the country. It should be explicitly stated that the taste of Ferrero products I consumed abroad, especially in Germany and Italy, differs due to the quality of the raw materials used and economic conditions, m...

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As someone who has liked Nutella hazelnut cream for a long time, I am sad that its taste and texture have changed recently. In the past, I didn't think twice about eating spoonfuls of Nutella, but now I can't even bring myself to buy it. The new taste is not only old, but it is also very different f...

On March 22, 2023, I purchased a jar of Nutella, but it contained some particles. Take a look at the photos I've uploaded to see what I mean. The jar is clearly unfit for consumption, and I will return it. But first, I'd like to share this with everyone here. I also informed the customer service lin...

I recently had one of my own when I fed my child spoiled Nutella by accident. Thankfully, my child was unharmed. It wasn't until I tried a bite for myself that I noticed there was a difference in appearance; I hadn't realized it until that point. It is unacceptable for a company such as Nutella to d...