I was on the flight list, but SunExpress refused to let me check in. What is the best thing to do?

On July 14, 2025, I had a confirmed ticket with SunExpress for the Zonguldak–Dortmund flight, scheduled to depart at 12:45 PM. Due to an unexpected flat tire, I arrived at the airport slightly later than planned. However, I was still at the gate by 12:10 PM, well before departure. At that time, boar...

Today, June 26, 2025, my son, Kc*, with booking number F4CN28, was denied boarding for his Malpensa to Izmir flight because his pet cat was not allowed on the plane. When I purchased the ticket two months ago, SunExpress provided absolutely no information regarding requirements for traveling with a ...

On June 14, 2025, for our 8:10 AM Dortmund to Izmir flight, despite checking in myself and having a confirmed seat, my boarding pass was changed without my knowledge or consent at bag drop. I didn't make a big deal of it then, thinking I'd just sit in the new seat. But what happened at the gate was ...

I am absolutely furious with SunExpress! This is truly a ridiculous experience. Last week, we waited two hours for our luggage. Today, we arrived at Terminal 2 in Antalya to fly again, and because of a system error on their online platform, we couldn't complete online check-in. When we finally got ...

SunExpress Airlines made me wait at the counter for a while and then claimed that I was late. I wasn't informed about anything until I asked on my own, yet I was still blamed for whatever happened behind the counter. After waiting, I requested to speak with a manager, but I was told that there was n...

I recently flew with SunExpress and was shocked by their unreasonable check-in policy. Because we didn’t complete online check-in before arriving at the airport, we were charged an extra €5 per person at the counter. What’s even more frustrating is that even if we had checked in online, we would sti...

I had a very frustrating experience with SunExpress on the Berlin–Izmir route. While trying to complete online check-in through their official website, I encountered a system error and couldn’t proceed. Since the online option failed, I had no choice but to check in at the airport—where I was charge...

SunExpress has truly disappointed me with both their check-in process and the overall service quality. I can confidently say this is one of the worst airline experiences I’ve ever had. They seem to go out of their way to make things more difficult for passengers. First, they charge an additional ₺5 ...

I am unable to complete online check-in with SunExpress Airlines despite trying everything, including contacting their call center. Their app is unreliable, and the support provided has been completely unhelpful. This has been the worst customer experience I’ve ever had. I’ve submitted complaints an...

I’m beyond frustrated with SunExpress right now. My flight is less than 36 hours away, and despite countless attempts, I’ve been completely unable to check in—both through the official website and the mobile app. I’ve entered every single detail correctly, multiple times, on different devices, at di...

On May 18, 2025, I have a scheduled flight booked with Lufthansa, which includes a leg operated by SunExpress. Despite trying multiple times, I’ve been completely unable to complete online check-in. Both Lufthansa and SunExpress tell me I have to go to the airport to check in, which defeats the enti...

On April 20, 2025, I flew with SunExpress Airlines on the direct XQ827 Sarajevo–Izmir flight at 12:00 PM. When I arrived at the airport to check in, I was shocked to be told I had to pay €5 per person just for completing the check-in process at the desk. I was informed that if I had checked in onlin...

I'm experiencing a technical issue with SunExpress Airlines’ online check-in system. I’ve entered all my information correctly, double-checked each field, and followed every step of the process. However, right at the final step, I keep receiving a “PSS Operation Exception” error that prevents me fro...

I purchased a flight ticket from SunExpress Airlines for April 20, 2025, and have been trying to complete the check-in process multiple times. Unfortunately, every single attempt ends with the same frustrating message at the final step: "An unexpected error occurred. Please try again later." With v...

On April 13, 2025, I flew with SunExpress Airlines from Bosnia-Herzegovina to Antalya. Before my flight, I successfully completed the online check-in process as required. However, when I arrived at the airport, I was still forced to pay a check-in fee, which made absolutely no sense. I showed the s...

I’ve been trying to check in for my SunExpress flight through both the app and website, but I keep getting error messages. No matter how many times I try, the system simply doesn’t work. I called the customer service center hoping to get help, but they were completely unhelpful and provided no solut...

I’ve been trying to complete my check-in for a SunExpress Airlines flight, but every single time I reach the final step, I get a “PSS Operation Exception” error. I’ve tried everything—different devices, browsers, even double-checked all my details, which are 100% correct—but the error keeps showing ...

On February 28, I tried to check in for my Izmir-Antalya-Dubai flight with SunExpress, but their app kept giving errors. At the counter, an employee checked me in—but only for the Izmir-Antalya leg. When I realized the mistake, they told me I could get my next boarding pass at the transfer desk. At...

SunExpress is making check-in an unnecessary hassle. I booked a round-trip international flight, selected my seats, and paid a total of ₺17,000+, including all extra fees. The night before my flight, I tried to check in online, but the system wouldn’t let me. I tried again in the morning—still no lu...

I booked a SunExpress flight from İzmir to Berlin, and with less than 24 hours before departure, I attempted to check in via both the website and the mobile app. However, despite entering all my details correctly, I kept receiving an "Element Not Found" error. This issue is frustrating and unaccept...

My encounter on SunExpress aircraft XQ 745 (Amsterdam-Konya) on February 1 really irritates me. Knowing that our bags weighed 13 kg over the limit, I purchased for an additional 15 kg of luggage allowance (₺2793) when I checked online for seats 32A-B. We checked in our 30 kilogram, 23 kg, and 20 kg...

I am extremely frustrated with SunExpress for their unfair treatment. Even though I had more than 45 minutes before departure, the staff delayed the process by focusing on baggage instead of issuing my boarding pass. As a result, they later claimed there wasn’t enough time for check-in and denied me...

For days, I’ve been trying to check in for my flight through the SunExpress website, but the system keeps showing an error and won’t allow me to log in. After reading reviews on this issue, I’ve noticed many similar complaints. This situation makes me wonder if it’s a deliberate tactic to charge pa...

I purchased a ticket for a SunExpress flight and paid an additional fee to select a front-row seat, which was essential for my comfort due to health reasons. However, upon boarding, I was shocked to find that my seat had been reassigned to another passenger. This situation forced me to travel in a ...

As a SunExpress agency representative, I want to bring up a complaint from one of my regular customers, C***** C. On December 18, 2024, during flight XQ114 from Antalya (AYT) to Cologne (CGN), my customer had purchased seat 2C as a paid seat option. Despite the flight being relatively empty, the pas...