On February 28, I tried to check in for my Izmir-Antalya-Dubai flight with SunExpress, but their app kept giving errors. At the counter, an employee checked me in—but only for the Izmir-Antalya leg. When I realized the mistake, they told me I could get my next boarding pass at the transfer desk.
At the Antalya ticket office, I found out my bag was only checked to Antalya and needed to be recalled, relabeled, and rechecked. They assured me it would be handled. But when I landed in Dubai, my luggage was missing. I filed a report, but 72 hours later, they’re still “looking” for it.
SunExpress, your incompetence ruined my trip. I’m stuck waiting indefinitely while your call center is impossible to reach. My bag last showed up in Izmir, and now I’m expected to wait 5-21 days as if compensation will replace my belongings.
Dear SunExpress Customer Service, On February 20, 2025, I traveled from Izmir to Dubai on flight XQ 898. Upon arrival, I discovered that my checked baggage was missing. I immediately reported this to the lost baggage department at the destination airport, where I was informed that my luggage was ne...
On January 22, 2025, I flew with SunExpress Airlines on a Dubai to Izmir flight with a layover in Antalya. At Dubai Airport, I checked in two pieces of luggage, expecting to retrieve them in Izmir. However, upon arrival, I was informed that one of my bags was left behind in Antalya and would be deli...
On September 2, I flew with SunExpress from Izmir to Antalya to Manchester, but my baggage was not delivered upon arrival. I immediately filed a report at the airport. Due to constant errors on the SunExpress website, I was only able to submit a claim a day later. As of today, September 4, no compan...
Dear SunExpress, On June 8, 2025, I was scheduled to fly from Düsseldorf to Izmir on flight XQ989. However, during the check-in process, your ground staff mistakenly directed me to a different plane. Shockingly, I boarded and took off on the wrong flight without a single verification check. It wasn...
My luggage was not delivered on my Izmir-Antalya-Manchester flight with Sunexpress on September 2nd. I filed a report at the airport at that time. I was only able to create a file on the Sunexpress website a day later because their system kept giving errors. No official has contacted me until today,...
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