Today, June 26, 2025, my son, Kc*, with booking number F4CN28, was denied boarding for his Malpensa to Izmir flight because his pet cat was not allowed on the plane. When I purchased the ticket two months ago, SunExpress provided absolutely no information regarding requirements for traveling with a pet. Although all the necessary animal documents were complete, we were unexpectedly informed at the airport that an additional document was required, one that needed to be obtained within 48 hours before the flight. Due to this severe lack of prior notification, we were missing this critical document, and consequently, my son was unable to use his flight.
This incident has caused immense financial burden and emotional distress for my son and our family. We trusted SunExpress as a reputable airline, expecting them to provide all essential travel information clearly, especially concerning pet travel. Instead, we were left stranded and forced to purchase new tickets, costing us an additional ₺18,000. This negligence is unacceptable. I expect SunExpress to take full responsibility for this oversight and compensate us for the additional ticket cost and the distress caused.
I purchased an extra service from SunExpress Airlines to bring my cat along with me, but due to a documented issue confirmed by the vet, my cat is unable to travel. I contacted customer service to request a refund for the cat extra, but I was informed that a refund is not possible. This response is ...
I flew with SunExpress from Munich to Antalya and informed the airline via WhatsApp beforehand that I would be traveling with my 4.8 kg dog. I was directed to a Turkish phone number, but despite numerous attempts, I couldn’t reach anyone. At the Munich airport, I was charged an excessive €120 one-wa...
On August 21, 2025, I purchased a ticket for SunExpress flight YS293V from Mersin to Izmir, scheduled to depart at 22:40. I booked the ticket through Enuygun.com and paid by credit card. Approximately three hours before departure, I attempted to complete my online check-in via both the SunExpress m...
Dear SunExpress, On June 8, 2025, I was scheduled to fly from Düsseldorf to Izmir on flight XQ989. However, during the check-in process, your ground staff mistakenly directed me to a different plane. Shockingly, I boarded and took off on the wrong flight without a single verification check. It wasn...
What happened to my SunExpress flight ticket is crazy. On February 27, 2023, I got a call from +***502424908 from someone who said they were from Sunexpress. They charged me 150 TL to transport my pet cat and another 200 TL for transaction fees. When I got to the Sarissa Tourism airport, they confir...
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