On July 14, 2025, I had a confirmed ticket with SunExpress for the Zonguldak–Dortmund flight, scheduled to depart at 12:45 PM. Due to an unexpected flat tire, I arrived at the airport slightly later than planned. However, I was still at the gate by 12:10 PM, well before departure. At that time, boarding was still in progress, and passengers were actively being let onto the plane. Despite this, both I and three others were denied boarding without valid justification.
What made the situation worse was the rude and dismissive behavior of the two SunExpress ground staff members on duty at international departures: E* Z***** and B** Y********. They showed absolutely no empathy or willingness to assist. When I politely explained the urgency of my travel and that I had a work obligation, they simply repeated, “You’re late. Call customer service,” and walked away, ignoring me completely.
Because SunExpress has no other flights departing from Zonguldak, I was forced to travel by bus to Istanbul, then purchase a new flight ticket out of pocket. This last-minute change cost me both time and money, causing serious inconvenience and financial strain.
I demand a full refund of my additional expenses, including the replacement flight and bus fare. I also request that SunExpress investigate the conduct of their ground personnel and respond formally to my complaint. Customers deserve timely service and respectful treatment, especially when there’s still time to board.
I am extremely frustrated with SunExpress for their unfair treatment. Even though I had more than 45 minutes before departure, the staff delayed the process by focusing on baggage instead of issuing my boarding pass. As a result, they later claimed there wasn’t enough time for check-in and denied me...
On February 23, 2025, at 08:50, I had a flight from İzmir with SunExpress for myself and my three children. While checking in, I noticed that I had mistakenly entered the wrong last name for one of my children. I immediately asked an airline representative for help, but instead of assisting, they re...
On Saturday, June 22, 2024, at 3:05 PM, my SunExpress flight from Düsseldorf to Izmir was delayed by 3 hours. No valid, detailed, or logical explanation was provided. We were told that our luggage hadn't been loaded onto the plane and would be sent on a later flight. Upon landing at Izmir Adnan Men...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...
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