I am absolutely furious with SunExpress! This is truly a ridiculous experience. Last week, we waited two hours for our luggage. Today, we arrived at Terminal 2 in Antalya to fly again, and because of a system error on their online platform, we couldn't complete online check-in.
When we finally got to the desk, the completely uncommunicative agent demanded 20 GBP (approximately ₺800)! I had a screenshot of the online error, but she ignored it and still tried to block my flight. When I tried to explain my problem at another desk, they just sent me back and forth like a ping-pong ball. Only when I raised my voice a bit was my check-in finally completed. Even their supervisor doesn't seem to know what's going on.
SunExpress, you need to fix your online check-in system and stop these outrageous fees! This kind of arbitrary charge and abysmal customer service are unacceptable. Refund my 20 GBP now and train your staff properly!
On February 28, I tried to check in for my Izmir-Antalya-Dubai flight with SunExpress, but their app kept giving errors. At the counter, an employee checked me in—but only for the Izmir-Antalya leg. When I realized the mistake, they told me I could get my next boarding pass at the transfer desk. At...
I had a very frustrating experience with SunExpress on the Berlin–Izmir route. While trying to complete online check-in through their official website, I encountered a system error and couldn’t proceed. Since the online option failed, I had no choice but to check in at the airport—where I was charge...
I encountered an issue with SunExpress’s online check-in system, which wouldn’t allow me to complete the process due to a system error. As a result, I had to check in at the airport, where I was charged an additional fee. I explained the situation to the SunExpress staff at the counter, but they re...
SunExpress has truly disappointed me with both their check-in process and the overall service quality. I can confidently say this is one of the worst airline experiences I’ve ever had. They seem to go out of their way to make things more difficult for passengers. First, they charge an additional ₺5 ...
I booked a connecting SunExpress flight from Samsun to Antalya and then Antalya to Berlin, but I was unable to complete the online check-in. It seems like SunExpress intentionally prevents passengers from completing the check-in online, claiming a “system error,” just to charge a €5 fee at the airpo...
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