I recently flew with SunExpress and was shocked by their unreasonable check-in policy. Because we didn’t complete online check-in before arriving at the airport, we were charged an extra €5 per person at the counter. What’s even more frustrating is that even if we had checked in online, we would still have had to wait in the same line to drop off our bags and get our carry-on luggage approved. So what’s the point?
This policy clearly serves no purpose other than to squeeze more money out of passengers. It doesn’t speed up the process or reduce waiting time—it’s just a cash grab disguised as a service rule. We still had to go through all the same steps regardless.
This feels like a penalty designed to confuse and exploit travelers, not help them. It’s completely unjustified and leaves a bad impression of the airline. I expected better from SunExpress. Charging people for nothing is not how you build customer trust. I’m requesting that SunExpress review and remove this pointless fee and refund those who were unfairly charged.
SunExpress is making check-in an unnecessary hassle. I booked a round-trip international flight, selected my seats, and paid a total of ₺17,000+, including all extra fees. The night before my flight, I tried to check in online, but the system wouldn’t let me. I tried again in the morning—still no lu...
I just booked a flight with Sun Express and had a problem with their online check-in process. I filled in all my info right, but the system just wouldn’t let me finish the check-in. I had to check in at the airport, and they hit me with an extra €5. Looks like this isn't just a one-off problem. I've...
SunExpress has truly disappointed me with both their check-in process and the overall service quality. I can confidently say this is one of the worst airline experiences I’ve ever had. They seem to go out of their way to make things more difficult for passengers. First, they charge an additional ₺5 ...
I booked a connecting SunExpress flight from Samsun to Antalya and then Antalya to Berlin, but I was unable to complete the online check-in. It seems like SunExpress intentionally prevents passengers from completing the check-in online, claiming a “system error,” just to charge a €5 fee at the airpo...
On April 20, 2025, I flew with SunExpress Airlines on the direct XQ827 Sarajevo–Izmir flight at 12:00 PM. When I arrived at the airport to check in, I was shocked to be told I had to pay €5 per person just for completing the check-in process at the desk. I was informed that if I had checked in onlin...
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