On May 18, 2025, I have a scheduled flight booked with Lufthansa, which includes a leg operated by SunExpress. Despite trying multiple times, I’ve been completely unable to complete online check-in. Both Lufthansa and SunExpress tell me I have to go to the airport to check in, which defeats the entire purpose of having an online system in place.
I purchased my ticket directly through Lufthansa. The booking clearly states that the Munich leg of the flight is operated by Lufthansa, yet Turkish departures are handled by their so-called “partner,” SunExpress. This so-called partnership creates nothing but confusion, and the only ones who suffer are the passengers.
This experience has been stressful and unnecessarily complicated. Lufthansa, if you’re going to rely on SunExpress for Turkish operations, then your systems need to be better integrated. Don’t sell a Lufthansa ticket and then push your customers into chaos with a partner airline that can’t even support online check-in. I will never fly Lufthansa via SunExpress again.
On July 16, 2025, I had a ticket for a flight from Antalya to Nice, with a connection in Frankfurt. The itinerary was purchased via Lufthansa’s website, but the first leg of the flight was operated by SunExpress. Unfortunately, due to delays and extremely poor coordination, I was unable to make my c...
I booked a connecting SunExpress flight from Samsun to Antalya and then Antalya to Berlin, but I was unable to complete the online check-in. It seems like SunExpress intentionally prevents passengers from completing the check-in online, claiming a “system error,” just to charge a €5 fee at the airpo...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
On April 13, 2025, I flew with SunExpress Airlines from Bosnia-Herzegovina to Antalya. Before my flight, I successfully completed the online check-in process as required. However, when I arrived at the airport, I was still forced to pay a check-in fee, which made absolutely no sense. I showed the s...
I flew from Krakow to Antalya on October 14, 2024, on flight XQ433. As a frequent flyer, I am familiar with airline rules, including SunExpress' policy on online check-ins, which charges a fee if not completed online. I successfully checked in online for my outbound flight on October 7 from Antalya ...
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