I have incurred airport expenses due to a SunExpress flight delay. What is the best way to get compensation?

On January 3, 2026, our SunExpress flight XQ937 from Dortmund, Germany to Izmir was canceled while my spouse, our two children, and I were already at the airport. We first learned about the cancellation via email, and then again from airport staff at Dortmund Airport, approximately 30 minutes to one...

On December 29, 2025, I experienced a delay of more than 24 hours on my SunExpress flight XQ1721 from Hannover to Diyarbakır. During this entire period, no hotel accommodation, no food or beverage service, and no airport–hotel transportation were provided to me. I was forced to handle everything ent...

I am submitting this formal complaint regarding the documented hardship I experienced on SunExpress flight XQ1390 from Adıyaman to Düsseldorf on January 5, 2026. Although my flight was originally scheduled to depart at 09:00, it was rescheduled to 15:40 without any notification being sent to me by ...

On 29.12.2025, I travelled with SunExpress on a flight that took off but was unable to land at the planned destination and had to divert to another city. I am a passenger with diabetes, a disability and in need of wheelchair assistance. After landing in this other city, we were stranded for about 7 ...

Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...

On October 23, 2025, during SunExpress flight XQ137 from Munich to Antalya, our flight — which was scheduled to depart at 4:50 PM — did not take off until approximately 5:40 PM. During the flight, the captain announced that his flight hours had expired, and we were diverted to Izmir, where we have n...

On July 16, 2025, I had a ticket for a flight from Antalya to Nice, with a connection in Frankfurt. The itinerary was purchased via Lufthansa’s website, but the first leg of the flight was operated by SunExpress. Unfortunately, due to delays and extremely poor coordination, I was unable to make my c...

I am absolutely furious with SunExpress! We arrived at the airport for our June 20, 2025, 1:15 PM flight, only to discover it was delayed! They "forgot" to inform us! The plane was supposedly at the gate, yet we were told there was no aircraft. There was no logical reason, no explanation, and most i...

I’m very disappointed with SunExpress for rescheduling all morning flights between Spain and Portugal, including the one booked under passenger name G***** S***. Our original itinerary allowed for one full day in Barcelona, but the sudden change pushed our flight departure 4 hours later—completely r...

I had a flight with SunExpress scheduled to depart at 06:20, but what followed was an absolute nightmare. First, they announced a delay and said the plane would depart at 07:20. Then they came back and pushed it again to 07:50. Still, no plane. Their excuse? “The aircraft isn’t ready yet.” But the p...

On March 9, 2025, at 06:30 AM, I was on SunExpress flight XQ172 from Antalya to Hamburg. However, due to a strike at Hamburg Airport, the plane landed at Hannover Airport instead. During the flight, cabin crew assured us that ground staff would assist and guide us upon arrival. However, once we exi...

On the morning of February 23, I arrived at Antalya Airport for my XQ110 flight at 06:05. While waiting, I noticed a SunExpress staff member struggling to communicate in English with a passenger who clearly didn’t understand. Seeing this, I offered to help in French, as I speak the language. Instea...

On February 23, 2025, my Trabzon-Izmir SunExpress flight was originally scheduled for 19:10, but it was delayed multiple times—first to 00:45, then 01:00, and we finally took off at 01:50. Because of this severe delay, I struggled to find transportation in Izmir and ended up paying for a taxi at 4 ...

SunExpress Airlines Gaziantep-Izmir flight scheduled for February 13, 2025, at 08:20 was first postponed from 11:30 to 13:30. Since I had to travel from Kilis by air, I was left stranded on the roads after leaving home early. The taxi fare was also unreasonably high, and I had to pay ₺1800. All my m...

I purchased a SunExpress ticket through Turna, which clearly stated that hand luggage was included. However, at the airport, I was suddenly told that a regular backpack doesn’t qualify as hand luggage—even though my ticket never specified any such restriction. I showed my ticket, but the staff refus...

On January 2, 2025, I flew with SunExpress from Amsterdam to Ankara, and when I arrived, I found my suitcase severely damaged. An official damage report was filed, confirming that the luggage was completely unusable, as a part of it was broken off and missing. Since there were no replacement suitca...

Due to a delayed SunExpress flight, I had to purchase tickets from another airline to reach my destination. However, the delays caused me to miss both flights, leaving me stranded. When I requested a resolution or compensation, SunExpress rejected my request outright without any consideration for th...

SunExpress Airlines changed the route because they could not fill the plane with enough passengers. As a result, they delayed the flight by 6 hours for Gaziantep passengers and 2 hours for Adana passengers. This decision caused significant inconvenience to everyone on board, disrupting their travel ...

On December 23, 2024, I booked a ticket for the 19:10 Düsseldorf-Ankara SunExpress flight. Although this was my first experience with the airline, I trusted its reputation as a corporate and reliable company. However, the experience was far from satisfactory. Upon arriving at the airport, I encount...

On December 10, 2024, I booked a flight with SunExpress from Berlin to Diyarbakır via İzmir. The flight was delayed by approximately three hours, which caused me to miss my İzmir-Diyarbakır connection. I eventually reached Diyarbakır on a different flight at 5:45 AM. However, my luggage did not arri...

I was on SunExpress flight XQ793 from Frankfurt to Ankara, which was unexpectedly diverted to Antalya. The reason given was fog in Ankara, yet at the same time, four other planes successfully landed there. This raises serious questions about the real reason for the diversion. Adding to the frustrat...

On December 19, 2024, my SunExpress flight XQ8354 from Çukurova Airport to Yenişehir Bursa Airport, which was supposed to depart at 8:40 AM, faced a delay of two hours, followed by an additional four-hour delay, and ultimately was cancelled. We were left in the dark about these changes, resulting in...