I have incurred airport expenses due to a SunExpress flight delay. What is the best way to get compensation?

On July 16, 2025, I had a ticket for a flight from Antalya to Nice, with a connection in Frankfurt. The itinerary was purchased via Lufthansa’s website, but the first leg of the flight was operated by SunExpress. Unfortunately, due to delays and extremely poor coordination, I was unable to make my c...

I am absolutely furious with SunExpress! We arrived at the airport for our June 20, 2025, 1:15 PM flight, only to discover it was delayed! They "forgot" to inform us! The plane was supposedly at the gate, yet we were told there was no aircraft. There was no logical reason, no explanation, and most i...

I’m very disappointed with SunExpress for rescheduling all morning flights between Spain and Portugal, including the one booked under passenger name G***** S***. Our original itinerary allowed for one full day in Barcelona, but the sudden change pushed our flight departure 4 hours later—completely r...

I had a flight with SunExpress scheduled to depart at 06:20, but what followed was an absolute nightmare. First, they announced a delay and said the plane would depart at 07:20. Then they came back and pushed it again to 07:50. Still, no plane. Their excuse? “The aircraft isn’t ready yet.” But the p...

On March 9, 2025, at 06:30 AM, I was on SunExpress flight XQ172 from Antalya to Hamburg. However, due to a strike at Hamburg Airport, the plane landed at Hannover Airport instead. During the flight, cabin crew assured us that ground staff would assist and guide us upon arrival. However, once we exi...

On the morning of February 23, I arrived at Antalya Airport for my XQ110 flight at 06:05. While waiting, I noticed a SunExpress staff member struggling to communicate in English with a passenger who clearly didn’t understand. Seeing this, I offered to help in French, as I speak the language. Instea...

On February 23, 2025, my Trabzon-Izmir SunExpress flight was originally scheduled for 19:10, but it was delayed multiple times—first to 00:45, then 01:00, and we finally took off at 01:50. Because of this severe delay, I struggled to find transportation in Izmir and ended up paying for a taxi at 4 ...

SunExpress Airlines Gaziantep-Izmir flight scheduled for February 13, 2025, at 08:20 was first postponed from 11:30 to 13:30. Since I had to travel from Kilis by air, I was left stranded on the roads after leaving home early. The taxi fare was also unreasonably high, and I had to pay ₺1800. All my m...

I purchased a SunExpress ticket through Turna, which clearly stated that hand luggage was included. However, at the airport, I was suddenly told that a regular backpack doesn’t qualify as hand luggage—even though my ticket never specified any such restriction. I showed my ticket, but the staff refus...

On January 2, 2025, I flew with SunExpress from Amsterdam to Ankara, and when I arrived, I found my suitcase severely damaged. An official damage report was filed, confirming that the luggage was completely unusable, as a part of it was broken off and missing. Since there were no replacement suitca...

Due to a delayed SunExpress flight, I had to purchase tickets from another airline to reach my destination. However, the delays caused me to miss both flights, leaving me stranded. When I requested a resolution or compensation, SunExpress rejected my request outright without any consideration for th...

SunExpress Airlines changed the route because they could not fill the plane with enough passengers. As a result, they delayed the flight by 6 hours for Gaziantep passengers and 2 hours for Adana passengers. This decision caused significant inconvenience to everyone on board, disrupting their travel ...

On December 23, 2024, I booked a ticket for the 19:10 Düsseldorf-Ankara SunExpress flight. Although this was my first experience with the airline, I trusted its reputation as a corporate and reliable company. However, the experience was far from satisfactory. Upon arriving at the airport, I encount...

On December 10, 2024, I booked a flight with SunExpress from Berlin to Diyarbakır via İzmir. The flight was delayed by approximately three hours, which caused me to miss my İzmir-Diyarbakır connection. I eventually reached Diyarbakır on a different flight at 5:45 AM. However, my luggage did not arri...

I was on SunExpress flight XQ793 from Frankfurt to Ankara, which was unexpectedly diverted to Antalya. The reason given was fog in Ankara, yet at the same time, four other planes successfully landed there. This raises serious questions about the real reason for the diversion. Adding to the frustrat...

On December 19, 2024, my SunExpress flight XQ8354 from Çukurova Airport to Yenişehir Bursa Airport, which was supposed to depart at 8:40 AM, faced a delay of two hours, followed by an additional four-hour delay, and ultimately was cancelled. We were left in the dark about these changes, resulting in...

On December 1, 2024, I purchased tickets for SunExpress’s 18:10 Düsseldorf–Izmir flight. After completing the online check-in, we arrived at the airport with our luggage. Despite having 10 counters available, passengers dropping off bags were forced to queue alongside those who had not completed che...

I held a ticket for SunExpress flight XQ723 from Amsterdam to Kayseri, scheduled for November 24, 2024, at 1:40 PM. The flight was delayed by 4 hours, and to make matters worse, our luggage started arriving 30 minutes late. Due to this delay, I missed both my connecting flight and the bus I had boo...

On the 17:40 SunExpress flight COV-ADB (PNR: FEAQ27), the plane stopped on the runway just as it was about to take off. At 18:40, cabin crew announced that the aircraft needed refueling—a process that occurred while passengers were still on board. Refueling a plane with passengers onboard is highly...

On November 1, 2024, I boarded a SunExpress flight from Gaziantep Airport to Düsseldorf at 4:50 PM. The flight was delayed by 40 minutes, and upon arrival, we waited an additional 40 minutes at baggage claim. To our frustration, three of our bags didn’t arrive. When we inquired about the issue, we w...

I’m filing a complaint against SunExpress. Our COV-AYT flight, originally scheduled for 9:05 AM, was delayed three times and eventually rescheduled to 11:10 AM. Yet, the plane still hasn’t arrived. The authorities provided us with water and soda as a token for our patience, but this doesn’t make up ...

I flew from Izmir to Berlin with SunExpress, using a brand-new suitcase that arrived in perfect condition in Berlin. However, on my return flight from Berlin to Izmir, I discovered the suitcase in an unusable state upon landing, even though I handed it over in pristine condition in Berlin. The damag...

I recently flew with SunExpress from Izmir to Berlin, and my newly purchased luggage arrived in Berlin in perfect condition. However, on my return flight from Berlin to Izmir, I received my bag in an unusable state. The damage was so severe that I struggled to carry it through Izmir Airport. Already...