On December 15, 2024, I checked in my luggage for flight XQ1328 from Zonguldak to Düsseldorf with SunExpress. Despite being charged €100 for 12kg of excess baggage, my luggage did not arrive in Düsseldorf. I was informed it would take five days to arrive from Ankara.
This delay is unacceptable, especially considering the perishable items in my luggage that are now spoiled. Who will compensate for this loss? Charging an excess fee yet failing to deliver the luggage on time reflects poorly on your system.
I demand immediate attention to this issue, compensation for the spoiled contents, and a review of SunExpress's baggage handling process to prevent similar problems for future passengers.
On November 1, 2024, I boarded a SunExpress flight from Gaziantep Airport to Düsseldorf at 4:50 PM. The flight was delayed by 40 minutes, and upon arrival, we waited an additional 40 minutes at baggage claim. To our frustration, three of our bags didn’t arrive. When we inquired about the issue, we w...
On the Sunexpress flight XQ795 from Düsseldorf to Ankara on 15/08/2024 at 20:05, despite a one-hour delay, we discovered that none of the luggage was loaded onto the plane. The pilot or any flight crew did not inform us, the passengers, that our luggage was not loaded before taking off. After landin...
I am absolutely furious with SunExpress Airlines! My luggage never arrived in Düsseldorf, and I've been completely victimized by this. I was on the June 19, 2025, 3:55 PM flight from Gaziantep to Düsseldorf under the name Gökdeniz Umut B** with PNR T957G6. I personally handed my baggage over to airl...
Dear SunExpress, On June 8, 2025, I was scheduled to fly from Düsseldorf to Izmir on flight XQ989. However, during the check-in process, your ground staff mistakenly directed me to a different plane. Shockingly, I boarded and took off on the wrong flight without a single verification check. It wasn...
On December 10, 2024, I booked a flight with SunExpress from Berlin to Diyarbakır via İzmir. The flight was delayed by approximately three hours, which caused me to miss my İzmir-Diyarbakır connection. I eventually reached Diyarbakır on a different flight at 5:45 AM. However, my luggage did not arri...
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