SunExpress Diverted Flight Left Me Stranded Seven Hours
On 29.12.2025, I travelled with SunExpress on a flight that took off but was unable to land at the planned destination and had to divert to another city. I am a passenger with diabetes, a disability and in need of wheelchair assistance. After landing in this other city, we were stranded for about 7 hours. During this entire period, we did not receive any clear or consistent information from the airline. There was continuous tension, arguments and chaos among passengers, and even the police had to intervene. Throughout those hours, no proper announcements, guidance or explanatory information were provided. Passengers were left completely uncertain about what would happen next and when or how we would reach our original destination. During this time, I repeatedly called SunExpress customer services to find out about the newly planned flight and our situation. Each time I was given different and contradictory information, and at no point did I receive a clear, final answer. Moreover, I did not receive any informative SMS, email or call from SunExpress; I had to constantly try to reach different departments myself, but unfortunately no one gave me definitive and reliable information. Due to this experience, I lost a significant amount of time, suffered serious stress and felt completely ignored as a customer, especially considering my health condition and special assistance needs. I request appropriate compensation for the delay and the grievances I experienced, as well as a written apology from SunExpress for the lack of information, the poor organisation and the way passengers were left in uncertainty.
