I placed two separate orders on Shein and requested refunds for both. My order numbers are GSO1WP358004WCB and GSO1WP358004CYS. However, only one of the refunds has been processed, while the other has not.
On May 3, 2024, I was expecting the refund of ₺2,063, but no payment was ever deposited into my account. I contacted my bank, and they confirmed that only one refund transaction was recorded, meaning the second refund was never issued.
I tried to reach Shein customer service, but I could not get connected to a live agent or an authorized representative. The only response I received was an automated message stating that the refund would be processed, yet nothing has happened.
I paid for these orders with my credit card, and all transactions were made from Kartal, Istanbul. This is the first time I have faced such an issue, and it has caused me serious inconvenience. I request that my refund of ₺2,063 be deposited into my account immediately and that this problem be resolved without further delay.
Between June and July 2025, I placed three separate orders on Shein (Order Numbers: GSH1U246100NP0R, GSH1U2462000F51, and GSO1C346C00MN17). All three were shipped via Kargoist, yet none of them were ever delivered to me. I paid a total of ₺5,140 for these orders, and to date, not a single item has r...
On August 17, 2025, I placed orders on the Shein app totaling ₺4764 under the codes gso1wy42r001pm8, paltr0001943422yq, and gso1wy42r00n0yg. My delivery address was entered correctly as Cumhuriyet Mah. Kosova Sok. 1/3 k.3 d.9, C*** İnşaat, Tekirdağ/Kapaklı. Despite this, I never received my products...
On June 7, 2025, I ordered a modest swimsuit (tesettür haşema) from Shein. However, due to an address issue, the order could not be delivered and was returned. Despite the return being confirmed, my refund of ₺1,906.43 has still not been processed. My order number is GSO1CC30C00051Q. The order was p...
On October 24th, I placed two separate orders on Shein totaling $66. My order numbers are PALTR0003212397YQ and TR0003230118YQ. The tracking information originally stated that my packages would arrive by plane on November 3rd, but nearly two months have passed and I still haven’t received anything. ...
On September 16, 2025, I purchased one dress and two pairs of earrings from SHEIN under the order number GSO13528700MBY8. I paid a total of ₺1,639 using my bank debit card, and the payment was successfully confirmed. However, although the app shows my order as “delivered,” I never received the produ...
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