On August 26, I placed an order of 8 items through Shein totaling ₺385.49, paid with my credit card. My order number is GSO1WK239001WDU and the tracking number is PALTR0001958676YQ. I set my delivery address as Bursa Sirameşeler Mahallesi, BUSKİ General Directorate.
Since September 4, the tracking page has only shown the status “delivery failed” and my products never arrived. The sender is listed as Pal Logistics, but I cannot find any local courier details, nor do I know who to contact. No delivery attempt was ever made to my address, and I was never called or informed by any courier.
When I reached out to Shein customer service, I only received automated responses that did not resolve my issue. Pal Logistics also provides no contact information, leaving me completely stuck.
I demand that Shein ensures my products are delivered immediately to the correct address or provides a proper solution to this problem. Customers should not be left in the dark after paying for their orders.
I ordered a product from Shein, and my package with tracking number PALTR0001828608YQ was supposed to be delivered by Pal Express. However, I never received any SMS or other notification indicating that the package was out for delivery. I stayed at home the entire day and even received other packag...
I placed an order on Shein (Order No: GS01CB60F006616P) and paid ₺1,167.19 in total. However, the tracking now shows a “delivery failed” status, and I have not received my products. Shein has not provided any details about which courier company is handling my package or where my items currently are....
I placed an order on Shein through Pal Express (tracking number: PALTR0001968067YQ), but it has not been delivered to my address in the Esenyurt district of Istanbul. Although the estimated delivery window was between September 14 and September 24, 2025, I have only been receiving repeated SMS noti...
On September 7, 2025, I placed an order on Shein (Order No: #GSO1C429W006E0P) containing five different clothing items. Nearly a month has passed, and my package has still not been delivered. The tracking shows “delivery failed”, and I have received two separate emails from Shein instructing me to c...
On September 14, I ordered a shirt from Shein for ₺796.93. My order was supposed to be delivered via Pal Taşıma / Bertiz Group. My order number is GSO13Q27F00021G, and my tracking number is PALTR0001993078YQ. The delivery address is Ayvalık, Balıkesir. It has now been over a month, yet my package s...
Comments