I placed an order on Shein through Pal Express (tracking number: PALTR0001968067YQ), but it has not been delivered to my address in the Esenyurt district of Istanbul.
Although the estimated delivery window was between September 14 and September 24, 2025, I have only been receiving repeated SMS notifications stating “delivery failed.” To this day, my package has not reached me.
This was my very first purchase from Shein, and it is extremely disappointing to encounter such a problem right away. I have not yet contacted Pal Express customer service, but I expect them to take responsibility for this issue.
I paid ₺233 for this order with my credit card, and I am requesting that my package be delivered to me immediately. If that is not possible, then I expect a full refund without delay. Customers should not face this kind of uncertainty after completing their payment.
I placed an order for clothing items from Shein, shipped via Pal Express (tracking number: PALTR0001892931YQ). Unfortunately, due to a mistake in my contact information, my phone number was entered incorrectly, and the package could not be delivered. As a result, the shipment was returned. Currentl...
On August 26, I placed an order of 8 items through Shein totaling ₺385.49, paid with my credit card. My order number is GSO1WK239001WDU and the tracking number is PALTR0001958676YQ. I set my delivery address as Bursa Sirameşeler Mahallesi, BUSKİ General Directorate. Since September 4, the tracking ...
About 1.5 months ago, I placed an order worth ₺2,000 on Shein. My order number is PALTR0001972756YQ, and my delivery address is in Beşiktaş, Istanbul. While the tracking information shows that the package entered the country, the status later changed to “delivery failed” and I never received my item...
I ordered a product from Shein, and my package with tracking number PALTR0001828608YQ was supposed to be delivered by Pal Express. However, I never received any SMS or other notification indicating that the package was out for delivery. I stayed at home the entire day and even received other packag...
On August 4, 2025, I placed an order on Shein for three blouses (Delivery No: PALTR0001884546YQ). The shipment status now shows “delivery failed” with a note saying “flat-rate shipping”. My address details are correct, and I even listed my work address for delivery. The only outdated detail was my p...
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