On June 7, 2025, I ordered a modest swimsuit (tesettür haşema) from Shein. However, due to an address issue, the order could not be delivered and was returned. Despite the return being confirmed, my refund of ₺1,906.43 has still not been processed. My order number is GSO1CC30C00051Q. The order was placed from Konya, and the delivery address was also in Konya.
I am aware that the return process is supposed to be guaranteed, yet no refund has been issued to my account even though the product was sent back. I have repeatedly tried to contact Shein customer service by phone, but I have not received any response.
I request that my refund be deposited into my account without further delay. Customers should not be left waiting this long for their money after returning an order.
On August 17, 2025, I placed orders on the Shein app totaling ₺4764 under the codes gso1wy42r001pm8, paltr0001943422yq, and gso1wy42r00n0yg. My delivery address was entered correctly as Cumhuriyet Mah. Kosova Sok. 1/3 k.3 d.9, C*** İnşaat, Tekirdağ/Kapaklı. Despite this, I never received my products...
I placed two separate orders on Shein and requested refunds for both. My order numbers are GSO1WP358004WCB and GSO1WP358004CYS. However, only one of the refunds has been processed, while the other has not. On May 3, 2024, I was expecting the refund of ₺2,063, but no payment was ever deposited into ...
Between June and July 2025, I placed three separate orders on Shein (Order Numbers: GSH1U246100NP0R, GSH1U2462000F51, and GSO1C346C00MN17). All three were shipped via Kargoist, yet none of them were ever delivered to me. I paid a total of ₺5,140 for these orders, and to date, not a single item has r...
On July 2, 2025, I placed an order on Shein (Order No: GSO1CN22S00QE7G, Tracking No: PALTR0001833300YQ) for two clothing items (jumpsuits) to be delivered to my address in İzmir. It has been over a month, yet my order has not been delivered. The system falsely shows it as “delivered” and states that...
On September 14, I ordered a shirt from Shein for ₺796.93. My order was supposed to be delivered via Pal Taşıma / Bertiz Group. My order number is GSO13Q27F00021G, and my tracking number is PALTR0001993078YQ. The delivery address is Ayvalık, Balıkesir. It has now been over a month, yet my package s...
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