On September 9, I returned a dress I purchased from SHEIN with the code GSO1WG63M00T08L. I sent the return through Pal Kargoist with tracking number PALTR0001961081YQ, which confirms that the item was delivered. I had paid ₺632 for the dress. Despite the time that has passed, I have not yet received my refund. I also had difficulty reaching customer service and was not provided with any information. This is the first time I have experienced such an issue, and I want my grievance resolved as soon as possible. I request that my refund be urgently processed and that I be informed about the status of the process.
My order from SHEIN has been missing for a week due to your partner courier company (Kargoist). Despite contacting the courier multiple times, I received no resolution. Neither has my order been delivered, nor has a refund been issued. When I reached out to your customer service, I also did not rece...
On 07.08, I placed an order for two dresses worth a total of ₺876 from the Shein website. My order was shipped via Kargoist, and yesterday I received a message saying it was “out for delivery.” Shortly after, however, I received another message stating “delivery failed.” Even though I have been at h...
I placed an order with SHEIN, and my package with tracking number PALTR0001836467YQ (carrier: Kargoist / Bertizgroup) has been marked as delivered, but I never received it. This is not the first time I’ve had issues with Kargoist—I previously filed a complaint for a similar situation where they fail...
On September 16, 2025, I purchased one dress and two pairs of earrings from SHEIN under the order number GSO13528700MBY8. I paid a total of ₺1,639 using my bank debit card, and the payment was successfully confirmed. However, although the app shows my order as “delivered,” I never received the produ...
On September 14, I ordered a shirt from Shein for ₺796.93. My order was supposed to be delivered via Pal Taşıma / Bertiz Group. My order number is GSO13Q27F00021G, and my tracking number is PALTR0001993078YQ. The delivery address is Ayvalık, Balıkesir. It has now been over a month, yet my package s...
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