On July 20, 2025, I ordered a trench coat from Shein (Order Code: GSO1C912X002RN1). It has now been over a month, and I still have not received my order. Shein’s email updates state that the item was delivered but could not be handed over because I was not at home, and they advised me to contact the local logistics company.
The problem is, I have no information about which courier company supposedly has my package. Shein has not provided any tracking details or clear instructions on how to proceed. I have sent multiple emails to Shein customer service, but the responses I received were vague and unhelpful, leaving me with no way to resolve the situation.
I paid ₺1,257.46 by credit card for this order, and I now feel completely let down by the lack of transparency and support. I request an immediate refund of the full amount and expect Shein to address this issue promptly so that customers are not left in the dark about their deliveries.
I placed an order on Shein (Order No: GS01CB60F006616P) and paid ₺1,167.19 in total. However, the tracking now shows a “delivery failed” status, and I have not received my products. Shein has not provided any details about which courier company is handling my package or where my items currently are....
On July 2, 2025, I placed an order on Shein (Order No: GSO1CN22S00QE7G, Tracking No: PALTR0001833300YQ) for two clothing items (jumpsuits) to be delivered to my address in İzmir. It has been over a month, yet my order has not been delivered. The system falsely shows it as “delivered” and states that...
I placed an order with Shein (Order No: GSO1C459B002QR2), expecting delivery within the stated time frame. However, the package never arrived, and when I checked the tracking details, it still showed as undelivered with no further status updates. This delay has caused significant inconvenience, as ...
On August 17, 2025, I placed orders on the Shein app totaling ₺4764 under the codes gso1wy42r001pm8, paltr0001943422yq, and gso1wy42r00n0yg. My delivery address was entered correctly as Cumhuriyet Mah. Kosova Sok. 1/3 k.3 d.9, C*** İnşaat, Tekirdağ/Kapaklı. Despite this, I never received my products...
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