I placed an order for clothing items from Shein, shipped via Pal Express (tracking number: PALTR0001892931YQ). Unfortunately, due to a mistake in my contact information, my phone number was entered incorrectly, and the package could not be delivered. As a result, the shipment was returned.
Currently, the tracking status still shows the package at Pal Express, but I am unable to get any support because there is no reachable customer service phone number. I have not received any assistance despite searching for a way to contact them.
I want my package to be redirected and delivered to my address in Istanbul, Kartal. If this is not possible, I request a full refund of the amount I paid, which is over ₺1,000. Shein’s return policy states that an item cannot be refunded unless it is first delivered, which puts me in a difficult situation.
I ask that my issue be resolved urgently, either by ensuring delivery or processing a complete refund without further delay.
I placed an order on Shein through Pal Express (tracking number: PALTR0001968067YQ), but it has not been delivered to my address in the Esenyurt district of Istanbul. Although the estimated delivery window was between September 14 and September 24, 2025, I have only been receiving repeated SMS noti...
About 1.5 months ago, I placed an order worth ₺2,000 on Shein. My order number is PALTR0001972756YQ, and my delivery address is in Beşiktaş, Istanbul. While the tracking information shows that the package entered the country, the status later changed to “delivery failed” and I never received my item...
On August 26, I placed an order of 8 items through Shein totaling ₺385.49, paid with my credit card. My order number is GSO1WK239001WDU and the tracking number is PALTR0001958676YQ. I set my delivery address as Bursa Sirameşeler Mahallesi, BUSKİ General Directorate. Since September 4, the tracking ...
I ordered a product from Shein, and it was handed over to Pal Express for delivery. However, I received an email stating “Delivery Failed,” even though when I checked the tracking status at 4:30 AM, the package still showed as “in transit.” This conflicting information has caused a lot of confusion...
On October 3, I made an online purchase on Shein from the clothing and accessories category, spending a total of 1,250 TL. Around two months have passed and my order still hasn’t arrived, and I have no information about where the parcel is. A few days ago, I discovered that the shipment of my order...
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