SHEIN Order GSO13312N00QHYF Lost by Kargoist for 1 Week and Refund Still Not Issued

My order from SHEIN has been missing for a week due to your partner courier company (Kargoist). Despite contacting the courier multiple times, I received no resolution. Neither has my order been delivered, nor has a refund been issued. When I reached out to your customer service, I also did not receive a satisfactory explanation or solution. This situation damages the credibility of your company and increases customer dissatisfaction. My order details are as follows: In-app tracking number: GSO13312N00QHYF, Courier tracking number (Pal): PALTR0001988737YQ. I demand an immediate refund of my order. Otherwise, I will escalate the matter to the relevant authorities. As a brand that values customer satisfaction, I request that this issue be resolved as soon as possible.