About 1.5 months ago, I placed an order worth ₺2,000 on Shein. My order number is PALTR0001972756YQ, and my delivery address is in Beşiktaş, Istanbul. While the tracking information shows that the package entered the country, the status later changed to “delivery failed” and I never received my items.
I tried multiple times to reach the courier company Kargoist, but their phones are never answered. The only notification I received—both from Shein and Kargoist—was that delivery had failed, with no further explanation or solution provided.
This was my first time shopping with Shein, and I am unsure whether the products are even covered by any form of guarantee. I urgently request that my order be delivered to me as soon as possible. If that cannot be arranged, then I expect a full refund for my payment.
I kindly ask Shein and Kargoist to take responsibility for this failure and resolve my issue without further delay.
I placed an order on Shein (Order No: GS01CB60F006616P) and paid ₺1,167.19 in total. However, the tracking now shows a “delivery failed” status, and I have not received my products. Shein has not provided any details about which courier company is handling my package or where my items currently are....
I placed an order on Shein through Pal Express (tracking number: PALTR0001968067YQ), but it has not been delivered to my address in the Esenyurt district of Istanbul. Although the estimated delivery window was between September 14 and September 24, 2025, I have only been receiving repeated SMS noti...
On October 3, I made an online purchase on Shein from the clothing and accessories category, spending a total of 1,250 TL. Around two months have passed and my order still hasn’t arrived, and I have no information about where the parcel is. A few days ago, I discovered that the shipment of my order...
On 07.08, I placed an order for two dresses worth a total of ₺876 from the Shein website. My order was shipped via Kargoist, and yesterday I received a message saying it was “out for delivery.” Shortly after, however, I received another message stating “delivery failed.” Even though I have been at h...
Between June and July 2025, I placed three separate orders on Shein (Order Numbers: GSH1U246100NP0R, GSH1U2462000F51, and GSO1C346C00MN17). All three were shipped via Kargoist, yet none of them were ever delivered to me. I paid a total of ₺5,140 for these orders, and to date, not a single item has r...
Comments