Samsung

I am using a Samsung Galaxy S24 FE, and I have discovered a serious security issue with the fingerprint reader. On December 11, 2025, at around 4:20 PM, my friend—whose fingerprint is absolutely not registered on my phone—was able to unlock my device using his own fingerprint. After this initial inc...

I am using Telegram on a Samsung Galaxy A53 5G, and for about two weeks the application has remained frozen without me doing anything. Only Telegram is affected; the rest of the phone and other applications work normally. I have not been able to solve the problem on my own and have not yet tried any...

I am writing to file a complaint regarding a fraudulent transaction carried out through IZYICO/SAMSUNG.COM using my virtual Garanti BBVA Bonus card. On 17 November 2025 at 16:04, I attempted to make a ₺499 purchase from ŞOK with my virtual card. During this process, I became a victim of a social eng...

I purchased a Samsung QN70F television on 27 November 2025. During installation, the authorized Samsung service noticed that the screen of the TV was crooked/warped and immediately identified this as a defect. The service team took photos of the issue and informed me that they would discuss the matt...

I purchased a Samsung NA64B3100AS built-in hob, and after the very first use, yellowing occurred on the steel parts around the igniters on all four burners. A product that is brand new and used only once should not show such discoloration. I contacted Samsung/technical service about this problem, bu...

I have been using a Samsung RT50K6000S8 fridge for about four years and, despite taking normal care, I have been experiencing a serious rust and decay problem on the doors and front area for the last two years. We only clean the fridge with rags as part of regular household cleaning, yet the metal s...

Two months ago, I experienced a cloned IMEI issue on my Samsung Galaxy A70. I received an SMS, and right after that message, my device was blocked from use — I could no longer use my line or my phone normally. My device is invoice-registered, and the IMEI number on the invoice matches the IMEI print...

I purchased the Samsung 65QN70F Neo QLED television on 28.10.2025, and after I started using the device, I noticed a serious quality issue. In particular, moving scenes are not smooth at all; they progress as if they are stuttering or moving frame by frame. Additionally, subtitles and white text on ...

I started experiencing a panel malfunction on my Samsung UE55TU800U television. The same issue had occurred once before, but at that time the device fixed itself, so I did not request service. For about 15 days now, the panel malfunction has returned and this time it has become permanent. When I res...

I purchased my Samsung S21 FE phone in January 2025. Today, the screen glass cracked after the phone slipped from my hand. Even though the device is very new, I am disappointed to experience such an issue in such a short time. The phone had no previous damage or any other issues—the crack occurred d...

I purchased a Samsung R32 air conditioner in July 2024. The initial installation worked properly and the device cooled as expected. After moving to Kahramanmaraş and having the device reinstalled by authorized service, the air conditioner has not cooled for nearly a year. Despite seven separate serv...

On November 3, 2025, I purchased a Samsung A56 for ₺22,900, and just a few hours later I began experiencing a sound issue from the bottom speaker. When the volume was high—whether during video calls or when listening to music on YouTube—the phone produced crackling and rattling noises. Other A56 and...

We purchased the Samsung Frame 65" LS03D TV and were informed that we were eligible to apply for the Samsung Jet75 cordless vacuum promotion. However, for the past 50 days we have been given the runaround with constant messages and calls stating that they are still “evaluating” our application. We h...

On February 21, 2025, I purchased a total of four Samsung QE65 model televisions from Media Markt store using two separate invoices. Two of these televisions were promised as a gift along with a campaign package of two cordless upright vacuum cleaners. The products were installed by a Samsung author...

I purchased the Samsung DV90BB5245AEAH 01 model dryer from Media Markt's online store on January 18, 2024. I've been noticing minor wear and tear on my clothes since day one, but last night, a cotton garment in the cotton cycle suffered significant damage. I regularly maintain the machine and clean ...

I have been experiencing several chronic issues with my Samsung Galaxy Buds 2 Pro from the very first day I received them, including constant wind noise in Ambient Sound mode, rapid battery drain, uneven battery levels between the left and right buds, Bluetooth disconnections, crackling sounds, and ...

On November 6, 2025, I purchased the Samsung WW11BB534DAEAH washing machine from an authorized Samsung dealer. From the very first day, the machine began making a loud, disturbing rattling noise during every wash cycle. I noticed the issue on November 16 and immediately contacted Samsung customer s...

My Samsung Eco Bubble 8 kg washing machine has been randomly shutting off during operation for about two months. The machine suddenly stops and all the lights turn off. This issue has happened around 10 times so far. Each time, I can only get it to work again by unplugging it and waiting for a long ...

For the past 20 days, my Samsung Vu55BU8500 television has had a vertical darkened area about 10 cm wide on the screen. I purchased the product from the Samsung dealer in Düzce, and my invoice number is AGR 2023000001575. The installation was completed in January 2025. After the issue began, I conta...

After installing the One UI 8.0 and Android 16 update on my Samsung S21 FE, I began experiencing constant keyboard lag. The issue occurs across all apps, and despite restarting the device and trying various optimization steps, nothing has improved. My phone is no longer under warranty, and I origin...

I have been experiencing a freezing issue with the remote control of my Samsung UB8500 television since the day I purchased it from Vatan Bilgisayar. So far, the remote has been replaced five times, but the problem still hasn’t been resolved. When I last spoke with Samsung customer service, I was to...

Brand/Model: Samsung WW11BBAO46AB washing machine Issue: Since the day it was installed, the machine has not been leaving any detergent or fabric softener scent on the laundry after washing. I tried all programs and different temperatures, using both liquid and powder detergent, strictly following ...