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Samsung QN70F TV Arrived With Warped Screen - Replacement Requested

Samsung QN70F TV Arrived With Warped Screen - Replacement Requested
Samsung QN70F TV Arrived With Warped Screen - Replacement Requested
Celal
Celal
Samsung
November 30, 2025 3:45 AM80

I purchased a Samsung QN70F television on 27 November 2025. During installation, the authorized Samsung service noticed that the screen of the TV was crooked/warped and immediately identified this as a defect. The service team took photos of the issue and informed me that they would discuss the matter with the factory and get back to me, but I have not received any response since. Because the product was clearly defective from the very first installation and this issue was identified by the service itself, I do not accept a repair for a product that arrived faulty. I request that my defective Samsung QN70F television be replaced with a new, fault-free unit as soon as possible and that the replacement process be completed without further delay.

Celal
Celal
December 3, 2025 7:27 PM

The service came for the brand new TV and documented that it was crooked. But Samsung still says it could be normal and does not offer a replacement. My advice to those considering buying Samsung is that the TV is nice, but keep this kind of grievance in mind. If I were to buy again, I would look at X brand TVs that stand behind their products.

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