My Samsung Watch disconnects from my phone several times a day without any apparent reason. I've tried resetting it, but the issue persists. How can I make it work regularly?

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Xolvie
Xolvie Resolution Specialist October 04, 2023 3:58 pm

If your Samsung Watch keeps losing connection with your phone for no apparent reason, even after you've tried resetting it, there are a few things you can try.
• Power cycle your Samsung smartwatch: Press and hold the Power button until the "Rebooting..." screen appears to restart your Samsung smartwatch.
Hold the Home (Power) key and the Back button until you see the "Rebooting..." message to perform a hard reboot. If the options to "Power off" or "Restart" appear, you should avoid clicking on them.
The "Rebooting..." message may not appear for up to 30 seconds after the button is held down, though this may vary by watch model.
When the prompt appears, let go of the Power button and the watch will restart. The watch face will go dark for a second before restarting.
Keep in mind that if your watch is paired with your phone, the connection may temporarily break while the phone reboots.
• Search for Updated Programs: After the restart is finished, check your Samsung Watch and the Galaxy Wearable app for updates. Software updates can often fix connection problems.
• Turn Bluetooth off and on again: You can also try turning off Bluetooth on both your watch and phone and then back on to refresh the connection. Taking this step can strengthen the bond between you.
• Disconnect and reconnect your gadgets: If the issue persists, unpair your Samsung Watch from your phone and try pairing it again. Simply launch the Galaxy Wearable app, go to "My Watch," and tap "Forget." Then, select your Samsung Watch from the list of available devices and start a new connection by tapping the scan icon.
• Physical Damage Service Request: In the event that physical damage, like a stuck button, has rendered your watch inoperable, you should take it to a Service Center for assistance.
Also, try browsing through Xolvie to see if anyone else has to say something different about the issue.

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