1
Ömer is completely dissatisfied with the result

Samsung S21 FE Screen Cracked Easily - Warranty Replacement Request

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Ömer
November 21, 2025 3:08 pm
66

I purchased my Samsung S21 FE phone in January 2025. Today, the screen glass cracked after the phone slipped from my hand. Even though the device is very new, I am disappointed to experience such an issue in such a short time. The phone had no previous damage or any other issues—the crack occurred directly as a result of this fall. Since the device is still under warranty, I request that the screen glass be evaluated within the warranty coverage and replaced free of charge. I have the invoice, although it is not with me at the moment, but I can provide it upon request.

November 21, 2025 5:14 pm (2 hours after complaint)

Dear Customer, Thank you for contacting us. We kindly ask you to provide us with your name, surname, and contact information so that our solution center can get in touch with you. Best regards, Samsung Electronics Turkey

Ömer
Ömer
November 24, 2025 4:40 pm

Simple, standard temporary responses befitting basic Samsung quality, evasive replies like 'contact the service for physical drops,' and a company that is weaker and less helpful than a phone screen that shatters from waist height—it's laughable and mediocre. You could never even be a rival to that bitten fruit. Once again, you are at the top when it comes to mediocrity and lack of durability. Those who want to be victims should keep dealing with you!

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